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Key Responsibilities:
- Resolve IT requests including access, security, and equipment issues.
- Administer internal platforms such as Apple hardware, Google Workspace, and Slack.
- Manage staff onboarding and offboarding with internal stakeholders.
Collaboration and Tools:
- Partner with Legal, Procurement, and People Operations teams.
- Use modern IT tools like Iru/Kandji and Atlassian.
- Gain exposure to AI platforms and leading-edge technologies.
Qualifications:
- 2+ years in an IT Support role with global operations experience.
- Deep knowledge of Apple hardware, macOS, and Google Workspace.
- Strong troubleshooting and communication skills with a customer-first mindset.
Newsela
Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. They deliver integrated, AI-powered solutions for K–12 classrooms and support a distributed team of 500+ employees.