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Role Overview:

  • Act as the L2 escalation point for IT support tickets, handling access provisioning, security alerts, and technical integrations.
  • Own the full lifecycle of corporate SaaS tools, including access policy enforcement and license management.

Requirements:

  • 5+ years of IT support experience with 3-5 years at L2/Sysadmin level.
  • Strong hands-on skills in Google Workspace admin and macOS troubleshooting.

Development Opportunity:

  • Lead automation projects to streamline onboarding/offboarding and reduce manual tasks using scripting and integration tools.
  • Mentor L1 team members and contribute to comprehensive runbook documentation.

Fundraise Up

Fundraise Up is a global fundraising platform that helps nonprofits increase donations through faster load times and higher conversion rates. With a 4.9/5 rating, they serve leading organizations like UNICEF and employ a distributed team of 160+ product professionals across Europe and Asia.

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