Senior IT Support Engineer
Remote regions
USBenefits
Unlimited PTO
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User Support & IT Operations:
- Serve as a senior escalation point for a fully remote workforce.
- Deliver empathetic support over Slack, Zoom, and remote tools.
- Troubleshoot macOS, Windows, Linux, and mobile devices.
Onboarding & Offboarding:
- Own account provisioning, device shipment, and clean offboarding.
- Refine lifecycle processes with People Ops and Security.
- Maintain accurate asset inventory in Snipe-IT.
AI-Powered IT Operations:
- Operate automation layer via Console.com (ARIA) for Slack Requests.
- Contribute to automating access provisioning and workflows.
- Push routine work into agentic AI to focus on higher-value initiatives.
Assured
Assured modernizes insurance claims processing with software solutions for large insurers. The company is a fast-growing technology firm with 200-300+ employees and a remote, collaborative culture.