Be the front-line and second-line IT presence for UK/EU and broader EMEA colleagues.
Provision and support endpoints, running joiner/mover/leaver processes and managing identity and access.
Contribute to global IT projects and help integrate newly acquired teams onto Dragos standards.

Responsibilities:

Provision new-hire accounts, equipment, and access so joiners are productive on day one.
Execute timely, complete access revocation and account deactivation and coordinate equipment recovery.
Deploy macOS and Windows laptops and coordinate shipping, returns, and device wipes.
Administer and troubleshoot enrollment and policies, owning incidents and service requests in Jira.

Qualifications:

5+ years of hands-on experience in IT support, service desk, or systems administration.
Hands-on experience with MDM/endpoint management, Microsoft Intune, and Jamf.
Working knowledge of Microsoft 365 and Atlassian environments.
Strong customer-service orientation and ability to work independently in a remote-first team.

Dragos

Dragos is the global leader in OT cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure systems. The company has a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.

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