In this role, you will support customer implementations by leading ITOM projects, accelerate time-to-value with repeatable solutions, and assist with escalations. You will also collaborate with product teams, contribute to ITOM strategy, and configure workflows, applications, and user interfaces. Assist in developing customer-specific reporting and dashboards to provide visibility into key operational metrics. You will work with customer success, support, and delivery teams to ensure alignment on project goals and outcomes.
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The Senior Technical Consultant for Technology Workflows is technically responsible for guiding clients through the implementation of ServiceNow’s Strategic & Application Portfolio Management solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in SPM, coupled with a strong understanding of IT Management workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. Lead customer workshops on architecture (Cloud and On-Prem), design and integrations. Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments. Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities.