Provide technical support for employees, acting as an internal customer advocate; take ownership of new cases via telephone, email, and web, ensuring they are handled according to SLA. You'll also contribute to knowledge base articles, draft technical notices, and prioritize tasks.

As a Junior Service Desk Specialist, you will triage tickets, troubleshoot technical issues, and document resolutions to support future AI-driven automation. You'll collaborate with a diverse team and contribute to streamlining ticketing systems to improve service delivery and have the flexibility of a fully remote setup.