Job Description
In this role, you will design and deploy networks based on business and technical requirements. Partner with project and program managers to meet overall timelines and resolution of issues. You will operate and troubleshoot networks to identify and resolve issues quickly, and take a lead role in the engagement and mitigation of outage causing events or issues. Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system. The role requires performing non-critical investigations into functionality that is not working as desired. You will engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage. Review, consult and prepare for planned change introduction to production environment. Participate in rotating “on call” schedule with other members of the team including weekends. Partner with teams to plan and execute software code upgrades and device maintenance as well as with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
About ServiceNow
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers ensuring organizations find smarter, faster ways to work.