Deliver Customer Health Assurance (CHA) engagements that assess platform health, identify technical debt, and define modernization strategies across ServiceNow instances. Diagnose systemic issues in architecture, configuration, performance, upgradeability, and governance, turning them into clear, actionable roadmaps. Lead working sessions with customer and ServiceNow stakeholders to translate platform challenges into measurable transformation outcomes.
Job listings
ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. This role involves engaging with customer executives to identify pain points and translate them into ServiceNow solutions.