This Technical Support Engineering role delivers an exceptional and human-centered customer experience to developers utilizing the Twilio platform. You will function as the voice of Twilio in this customer facing role, and operate as a subject matter expert supporting Twilio’s APIs, SDKs, and programmable cloud products. Someone who is passionate about full-stack web development, energized working directly with customers, and enjoy solving complex problems will thrive in this role.

This is a contractor position ideal for an experienced IT Project Manager based in Latin America. You will coordinate with engineers, clients, and leadership to drive project timelines, communicate effectively, and manage resources using tools like Zoho CRM and Zoho Projects.