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About the Role:
- The Network Operation Centre ensures maximum service availability and performance, provisions customer network services, and provides support for engineering teams.
- Engineers interact frequently with technical support, provisioning, and sales teams, requiring clear communication and a broad understanding of systems and networks.
Key Responsibilities:
- Manage monitoring systems, troubleshoot faults, and implement corrective actions or escalate to network engineering.
- Provision and configure core network devices, including IP assignment, DNS setup, monitoring software, and NNI ports.
- Act as Tier 3 escalation point for core network services and participate in a 24x7 call-out rotation.
Qualifications:
- 5+ years of network operations experience with strong knowledge of TCP/IP, STP, VRRP, BGP, OSPF, EIGRP, and IPSec.
- Hands-on experience with Cisco, Juniper, and Adtran routing, switching, and firewall devices; JNCIA or CCNA certification required.
- Strong familiarity with Linux OS, network monitoring tools, and centralized device management.
Additional Information:
- This is a fully remote night shift position, open to candidates based in LATAM.
- Schedule options are 10:00 PM to 7:00 AM PST or 11:00 PM to 8:00 AM PST.
- Candidates must have a reliable internet connection and a suitable workspace.
AireSpring
AireSpring is a leading provider of cloud communications, managed connectivity, and managed security, delivering award-winning customer service. The family-owned company has served over 22,000 enterprise locations worldwide, growing organically and debt-free with a reputation for integrity and reliability.