Support Engineer I
Benefits
Unlimited PTO
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Position Summary:
- Remote-first support role with flexible shift schedule.
- You'll grow as an engineer while helping customers secure networks.
Key Responsibilities:
- Provide hardware, firmware, and configuration support.
- Troubleshoot network issues and escalate as needed.
Qualifications:
- 2+ years B2B technical support and OSI model expertise.
- Strong networking knowledge: DHCP, TCP, DNS, TLS, HTTP.
ExtraHop
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.