Provide first-line support to customers and internal users via chat, email, and phone in English.
Offer consultations about Gcore’s products and services including Cloud, CDN, Hosting, and AI.
Resolve technical issues by performing diagnostics and escalating complex incidents to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With a team of over 550 professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, the company fosters a collaborative environment focused on global impact.
Provide technical support to internet subscribers with a friendly, professional demeanor.
Handle customer communications across phone, text, chat, and email.
Troubleshoot WAN/LAN/cloud network technologies and infrastructure devices.
Honest Networks is a venture-backed internet service provider offering affordable, high-quality gigabit internet. This rapidly expanding Manhattan-based company values integrity, work ethic, and continuous learning in a fast-paced, mission-driven environment.
Monitor, analyze, and resolve first-level network incidents and report on network device problems.
Take client calls and troubleshoot issues with PCs, Cisco IP Phones, mobile devices, printers, and network equipment.
Escalate tickets to NOC when appropriate and follow up on open tickets until resolution.
Winsupply is a wholesale distribution company enabling entrepreneurs through a group of over 670 locally-owned companies across HVAC, Plumbing, Electrical, and more. Their support services campus provides back-office support to help entrepreneurs succeed.
Develop custom tools using Python and JavaScript-based APIs to extend ExtraHop's platform.
Analyze customer network topologies and application stacks to acquire high-value data.
Conduct root cause analysis of technology problems and advise customers on resolutions.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, protecting enterprises from cyber threats. With a focus on innovation and customer success, the company is recognized as a leader by major analyst firms and has been operating since 2007.
Act as a customer advocate, triaging and resolving hardware, software, and administrative issues for internal end users.
Deliver white-glove support via phone, chat, and ticketing systems, and escalate complex issues to senior analysts.
Troubleshoot proprietary and third-party applications, as well as retail technology including desktops, tablets, and payment terminals.
Cellular Sales is a leading authorized wireless retailer, offering mobile devices and service plans through a large network of retail locations. The company provides technology support and services to its employees across the U.S., maintaining a customer-focused culture and a remote-friendly IT operations environment.
Provide technical support from a remote home office, resolving issues across Linux, cloud, server, and IoT environments.
Take ownership of support cases through telephone, email, and web, managing from qualification to resolution.
Troubleshoot technical issues by analyzing logs, stack traces, and system configurations.
The company is a technology firm specializing in Linux and open source solutions. It operates with a globally distributed team and emphasizes collaboration and continuous learning.
Provide first-line phone and email consultation to debug complex security and network problems.
Partner with Engineering to assist customers with testing and troubleshooting.
Document incident resolutions in the technical support database and mentor other engineers on advanced troubleshooting.
Zscaler accelerates digital transformation with a cloud security platform that protects organizations from cyberattacks and data loss. The company is the world's largest inline cloud security platform, distributed across 160+ exchanges globally, and fosters a culture of ownership, collaboration, and continuous feedback.
Provide advanced support for network and security incidents and service requests.
Lead implementation of change requests and project tasks including maintenance, software upgrades, and hardware replacements.
Troubleshoot complex networking and security issues across customer environments.
Kerv's Connected Cloud team brings together deep expertise in cloud, networking, and managed services to help organizations run their infrastructure with confidence. They focus on creating resilient foundations and value customer first, teamwork, and doing the right thing.
Provide remote diagnosis and triage of systems installed in the field.
Keep excellent records of customer and engineer interactions via the ticket system.
Test software releases and apply fix releases to customer systems.
Securitas Technology provides security solutions and services to make the world a safer place, driven by integrity, vigilance, and helpfulness. It is part of a global team of over 375,000 professionals, fostering empowerment, innovation, and growth.
Design and document networking features and connectivity solutions.
Enhance product capabilities focusing on Funnel and DERP relay infrastructures.
Investigate and resolve complex escalated network difficulties.
Tailscale is making safe connection effortless by delivering software that securely interconnects people and their devices, no matter where they are. Founded in 2019 and fully distributed, they are backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Proactively monitor core network systems, regional fiber optics, and active/passive hardware for live alarms.
Identify and react to network alarms via monitoring tools, customer ticket generation, and direct communication.
Execute triage procedures per SOP/MOP, escalate events based on severity, and act as primary outage notification source.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, offering end-to-end managed IT services including cloud, cybersecurity, and network operations. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions for public sector and commercial clients globally.
Partner with dedicated strategic enterprise customers to optimize their use of BlueCat products and services.
Perform quarterly health checks, troubleshoot network issues, and set up test environments to identify root causes.
Escalate issues to appropriate teams, provide after-hours support on rotation, and assist customers during maintenance windows.
BlueCat provides an Intelligent Network Operations platform that automates and simplifies network management, security, and optimization for large enterprises. Our global team is committed to a culture of collaboration, integrity, and innovation, and we are recognized as a Great Place to Work.
Provide comprehensive support for POS software and hardware issues at retail locations.
Repair and maintain equipment including terminals, scanners, printers, and computers.
Perform remote troubleshooting and assist with setup of new hardware and software.
CGS Nexus provides technical support and maintenance services for retail POS systems and equipment. The company offers remote roles and is currently seeking a temporary night shift representative with strong technical skills.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Provide Tier 2 technical support for complex issues related to hardware, software, networking, and POS/KDS systems.
Perform in-depth technical analysis, log review, and remote diagnostics to resolve escalated incidents.
Contribute to problem management by identifying root causes and implementing preventive measures.
Unisys is a global technology solutions company providing cloud, AI, digital workplace, logistics, and enterprise computing. With a history spanning over 150 years, it serves leading organizations and emphasizes innovation and equality.
Provide application support to customers and internal users, troubleshooting and resolving issues.
Document problems, maintain knowledge bases, and escalate complex issues to Engineering or Product teams.
Test product fixes and guide users through workflows, features, and troubleshooting steps.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions and streamline operations. It offers a remote-first working environment, professional development opportunities, and a benefits package.
Own network architecture and engineering standards across enterprise switching, routing, wireless, firewalls, and voice/telephony infrastructure.
Serve as Tier 3 escalation authority for major network incidents, diagnosing and resolving complex issues.
Provide technical mentorship to network engineers and collaborate with security, systems, and project teams on integrated solutions.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective skill alignment. The company operates remotely with a focus on efficient recruitment and fair evaluation.
Proactively support customers via email, phone, and live chat to resolve technical issues and ensure optimal system performance.
Collaborate closely with Engineering and Product Management on product issues and releases.
Assist in translating, maintaining, and updating technical documentation for the product line.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. With over 16,000 academic institutions in 185+ countries using their services, they foster a remote-first culture and a diverse team across 35+ countries.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Act as the single point of contact for on-site and remote users for technical incidents and service requests.
Provide first-level support for PCs, hardware, software, and network issues, ensuring timely resolution.
Log and manage helpdesk tickets, monitor system alerts, and escalate issues to tier-2/3 teams as needed.
Skyrise is a company operating in the IT park in Cebu City, Philippines, providing support services. The company's size and culture are not specified, but they emphasize compliance, customer service, and internal collaboration.