Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Provide technical support to internet subscribers with a friendly, professional demeanor.
Handle customer communications across phone, text, chat, and email.
Troubleshoot WAN/LAN/cloud network technologies and infrastructure devices.
Honest Networks is a venture-backed internet service provider offering affordable, high-quality gigabit internet. This rapidly expanding Manhattan-based company values integrity, work ethic, and continuous learning in a fast-paced, mission-driven environment.
Provide first-line support to customers and internal users via chat, email, and phone in English.
Offer consultations about Gcore’s products and services including Cloud, CDN, Hosting, and AI.
Resolve technical issues by performing diagnostics and escalating complex incidents to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With a team of over 550 professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, the company fosters a collaborative environment focused on global impact.
Lead and scale a global network engineering team focused on IP and optical backbone infrastructure.
Drive cloud connectivity strategy, automation, and operational excellence across hybrid clouds.
Collaborate with vendors and internal partners to evolve network architecture for reliability and scale.
CrowdStrike is a global cybersecurity leader that stops breaches with an AI-native platform processing nearly 3 trillion events daily. The company fosters a mission-driven culture of flexibility, autonomy, and responsible AI adoption, with employees known as CrowdStrikers.
Provide on-site and remote technical support to end-users, resolving hardware, software, and connectivity issues.
Install, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devices.
Document all support tickets accurately and collaborate with the IT team to implement long-term solutions.
The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with a portfolio of brands including Bosch, Buderus, Hitachi, and YORK. The company employs more than 25,000 people worldwide and has a strong market presence across America, Asia, and Europe/Middle East/Africa.
Design, configure, and troubleshoot large-scale, multi-vendor networks including routing, switching, and wireless.
Develop Python, Bash, and API-based automation for network provisioning, monitoring, and management.
Partner with software engineers to build and maintain production services that control network infrastructure.
They are a growing cloud-based technology organization operating large-scale, distributed network environments. They foster a fully remote Agile/Scrum culture emphasizing collaboration between network engineering and software development.
Provide onsite and remote IT support across macOS and Windows environments, configuring and deploying devices.
Troubleshoot software and hardware issues, including core business applications and maintain conference room systems.
Assist with network deployments, IT security, MDM platforms, and maintain IT documentation.
Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson (MrBeast), the most watched person in the world. The company operates across digital media, philanthropy, consumer products, and innovative business initiatives, with a focus on innovation, creativity, and social impact. The team is growing and thrives in a fast-paced, creative environment.
Provide first-line phone and email consultation to debug complex security and network problems.
Partner with Engineering to assist customers with testing and troubleshooting.
Document incident resolutions in the technical support database and mentor other engineers on advanced troubleshooting.
Zscaler accelerates digital transformation with a cloud security platform that protects organizations from cyberattacks and data loss. The company is the world's largest inline cloud security platform, distributed across 160+ exchanges globally, and fosters a culture of ownership, collaboration, and continuous feedback.
Own network architecture and engineering standards across enterprise switching, routing, wireless, firewalls, and voice/telephony infrastructure.
Serve as Tier 3 escalation authority for major network incidents, diagnosing and resolving complex issues.
Provide technical mentorship to network engineers and collaborate with security, systems, and project teams on integrated solutions.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective skill alignment. The company operates remotely with a focus on efficient recruitment and fair evaluation.
Provide advanced support for network and security incidents and service requests.
Lead implementation of change requests and project tasks including maintenance, software upgrades, and hardware replacements.
Troubleshoot complex networking and security issues across customer environments.
Kerv's Connected Cloud team brings together deep expertise in cloud, networking, and managed services to help organizations run their infrastructure with confidence. They focus on creating resilient foundations and value customer first, teamwork, and doing the right thing.
Resolve complex Tier 2 technical escalations and conduct remote diagnostic sessions to ensure operational continuity.
Manage network infrastructure, including Meraki firewalls, switches, VPNs, and DNS configurations.
Oversee hardware deployments and support clinical equipment like EKG and spirometry systems.
Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems to optimize practices and improve patient care. Led by top industry talent, the company has scalable operations and cloud-based technology to reduce healthcare costs and improve outcomes.
Monitor networks, servers, and devices for suspicious activity and respond to priority alerts within SLAs.
Analyze threats, conduct incident investigations, and develop automated playbooks for handling threats outside business hours.
Collaborate with the InfoSec team and other departments to ensure network security and contribute to documentation and policy review.
NEC Software Solutions is part of global tech giant NEC Corporation, providing software that helps dispatch ambulances, support families, and keep trains moving. With over 3,000 employees, they work with governments, hospitals, and police forces to push technological boundaries.
Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.
Provide remote technical support to firm employees nationwide, troubleshooting hardware and software issues.
Manage and maintain network devices, Document Management Systems, and Microsoft 365 environments.
Maintain records of repairs and fixes using ZenDesk and collaborate with team to resolve issues.
Tyson & Mendes is a civil defense law firm known for breaking the mold of traditional law firms. It is a fast-growing firm that invests in its people with specialized training and clear paths to leadership.
Support Windows Server environments and enterprise infrastructure systems, including routine maintenance and patching.
Monitor dashboards, backup jobs, and system availability; document exceptions and escalate issues.
Perform Active Directory, DNS, DHCP, and certificate administration while maintaining operational documentation.
Apex Companies is a national professional services firm delivering engineering, environmental, water, transportation, and infrastructure solutions across the United States. With a collaborative culture and recognition as one of the fastest-growing firms in the AEC industry, Apex invests in employee development and rewards contributions with annual bonus opportunities.
Manage day-to-day security operational availability and supportability of a 24x7x365 infrastructure.
Make recommendations on enhancements to security hardware, software, and tools, and perform risk analysis.
Configure, implement, monitor, and support security software/systems including firewalls, VPNs, IDS/IPS, DLP, etc.
eMoney Advisor is a wealth management system that offers transparency, security, mobile access, and superior organization. We serve more than 109,000 financial professionals and support over 6 million end clients, fostering a culture that values diversity and inclusion.
Design and optimize secure network connectivity across cloud, hybrid, and on-premises environments.
Monitor network health, performance, and availability, and resolve incidents.
Maintain technical documentation and support change management processes.
Ardent provides IT and engineering services to government clients. They are an equal opportunity employer and encourage veterans and people with disabilities to apply.
Act as senior technical resource and final escalation point for strategic and VIP customers, owning complex issues across Kubernetes, GPU, and enterprise stack.
Train and mentor Technical Support Engineers in advanced Linux troubleshooting and customer architectures.
Author advanced troubleshooting documentation and drive incident resolution through root cause analysis.
Vultr makes high-performance cloud infrastructure easy to use and affordable for enterprises and AI innovators worldwide. It is the world's largest privately-held cloud infrastructure company with 33 data centers and hundreds of thousands of active customers, committed to growth and employee investment.
Be the subject matter authority on Verkada's full product suite and articulate value to customers.
Overcome technical objections and secure the technical win throughout the sales process.
Present solutions to all levels of customer organization, from C-level executives to IT managers.
Verkada provides an integrated AI-powered platform for video security, access control, and other physical security solutions. With over 30,000 customers and a $5.8B valuation, the company is rapidly scaling its impact across 170+ countries.
Support network engineering activities for LANs and WLANs, including surveys and designs.
Configure and install routers, switches, wireless controllers, and access points.
Ensure cybersecurity requirements and support implementation plans.
TekSynap is a fast-growing high-tech company that provides comprehensive information management solutions for Federal Government customers. They prioritize agile technology and offer a competitive benefits package to their employees.