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Job Responsibilities:
- Provide on-site and remote technical support to end-users, resolving hardware, software, and connectivity issues in a timely manner.
- Diagnose and troubleshoot computer systems, peripherals, and network connectivity problems using analytical and systematic approaches.
- Install, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devices.
Qualifications:
- 2+ years of experience in IT support, help desk, or field service roles.
- Strong troubleshooting skills and proficiency with Windows and macOS operating systems.
- Knowledge of network connectivity, including TCP/IP, DNS, and VPN technologies.
Additional Information:
- Valid driver's license and willingness to travel to field locations.
- CompTIA A+ certification or equivalent is preferred.
- Experience with mobile device management (MDM) platforms is a plus.
Benefits:
- Premium health coverage and 401(k) with generous matching.
- Resources for financial planning and goal setting.
- Ample paid time off, parental leave, and comprehensive life and disability protection.
Bosch Home Comfort Group
The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with a portfolio of brands including Bosch, Buderus, Hitachi, and YORK. The company employs more than 25,000 people worldwide and has a strong market presence across America, Asia, and Europe/Middle East/Africa.