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Responsibilities:
- Be excellent and friendly to drivers, dispatchers, and fleet clients.
- Receive inbound support calls for ELD, tablets, dashcams, and connectivity.
- Troubleshoot and determine if a device needs replacement, managing the RMA process.
Qualifications:
- Excellent verbal communication and organizational skills.
- Strong troubleshooting skills and a passion for technology.
- Familiarity with Windows and Mac operating systems.
Benefits:
- Competitive pay starting at $18-$20/hour with overtime opportunities.
- Comprehensive benefits including 401(k), medical, dental, and vision.
- Professional development assistance and certification reimbursements.
Helpt
Helpt provides 24/7 white-labeled technical support for companies in MSP, Technology, and Product Support sectors, including fleet and trucking operations. They are a growing team seeking multiple support technicians, with a positive, respectful culture that values whole people.