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Key Responsibilities:
- Assist in troubleshooting and resolution, engaging tier 2 support when appropriate.
- Prioritize and handle incoming customer support issues, ensuring response according to defined standards.
- Address end-user concerns in a competent and professional manner.
Success Criteria:
- Be responsible, detail-oriented, and conscientious with a commitment to customer satisfaction.
- Possess strong knowledge of computer technology and ability to multitask in a changing environment.
- Have excellent verbal and written communication skills to explain technical issues in non-technical terms.
Compensation:
- Rate of $22-26 per hour with annual bonus potential up to 7.5%.
- Benefits include Medical, Dental, Vision, PTO, 401k with company match, and more.
KPA
KPA helps automotive businesses with compliance, safety, and regulatory change through software, consulting, and training. Named a Best Place to Work for seven years, KPA is a team of dedicated professionals focused on client success.