New Client Support Analyst I

Key Responsibilities:

• Serve as initial point of contact for end user inquiries via email, chat, and phone.
• Troubleshoot and resolve technical issues, distinguishing user errors from system-level problems.
• Escalate complex issues with detailed documentation after investigation.

What You Bring:

• 3-5 years experience in technical support or client service, preferably in healthcare technology.
• Strong critical thinking and written communication skills.
• Ability to independently troubleshoot ambiguous technical problems.

Compensation & Benefits:

• Base salary range of $60,000–$70,000 per year.
• Accrued PTO up to 15 days per year, plus unlimited PTO and 11 holidays.
• Comprehensive benefits including Medical, Dental, Vision, 401(k) with match, and paid parental leave up to 12 weeks.