Technical Support Specialist

About the Role:

• You'll join our SMB Boutique vertical, serving clients in the Wellness and Health & Fitness industry.
• Reporting to the Customer Support Manager, you'll ensure a best-in-class client experience.
• You'll become a trusted advisor and build long-lasting relationships with stakeholders.

Key Responsibilities:

• Receive inbound questions from customers via a support ticketing system.
• Provide education to customers on best practices to get the most value from software features.
• Escalate complex issues to higher-level support tiers following current policies.

Qualifications:

• 3 years of related experience in a customer service role.
• Basic knowledge of Technical Support processes and systems like Intercom.
• Excellent written and verbal English skills and a growth mindset.

Perks and Benefits:

• Paid Parental Leave benefit programs.
• Commitment to social impact with 3 extra days off for volunteering.
• Access to free mental health support and flexible working arrangements.