You are excited to buy into our "customer love" mentality and motivated by going above and beyond for the customers you serve.
You have 1-2 years of experience in technical customer support, with a roll-up-your-sleeves attitude.
You are a team player who values ongoing training and increasing product knowledge.

What you get to do every day:

Support customers by assessing inbound tickets and live chats about technical product issues and account questions.
Communicate with professionalism and empathy to resolve issues promptly.
Manage customer tickets in the case queue and go the extra mile to ensure a world-class experience.

Why you’ll love working at AlertMedia:

Competitive base salary plus a company-wide bonus program.
Health benefits (Medical, Dental, Vision, Life Insurance) are 100% paid for employees.
Access to a new downtown office, gym, and running trails, plus ongoing career development opportunities.

AlertMedia

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.

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