Support Specialist I

Responsibilities:

• Respond to inbound and outbound calls providing technical support and guidance on software, services, and equipment.
• Utilize all resources to perform at highest proficiency and meet department metrics.
• Document interactions in CRM, escalate issues, and follow established processes.

Qualifications:

• High School Diploma or equivalent, with 1 year customer service and 1 year CRM/point-of-sale experience.
• 2 years experience with Microsoft Operating Systems and platforms.
• Strong customer service orientation, excellent communication, and ability to type 50+ WPM.

Benefits:

• Full Medical, Dental, and Vision benefits with an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan and Paid Time Off (PTO).
• Full Paid Parental and Adoption Leave, Educational Assistance, and more.