Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support experiences.
Own customer technical issues end-to-end, from initial report through to resolution, and provide timely updates.
Author product how-to guides, technical documentation, and best practices for the Gainsight community.

What We're Looking For:

2–3+ years of technical support experience, with Zendesk experience strongly preferred.
Strong troubleshooting skills using a structured, hypothesis-driven approach.
Excellent communication skills and ability to translate technical concepts for non-technical audiences.

Why You'll Love It Here:

Comprehensive benefits including fully covered medical premiums (employee-only), flexible PTO, and 401(k) plan.
Remote work options and access to coworking spaces globally.
Growth opportunities through mentoring and career development programs.

Gainsight

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.

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