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Gainsight
Gainsight
15 open remote positions
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to outcomes to advocacy. With over 2,000 customers and a human-first culture, Gainsight fosters collaboration, curiosity, and a focus on solving real-world problems.
Salary Distribution
15 of 15 jobs
PTO Distribution
12 of 15 jobs
Unlimited PTO
12 jobs (80%)
Benefits Overview
15 of 15 jobs
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Open Positions
Serve as the primary point of contact for teammate questions and manage the Zendesk service desk queue., Support employee lifecycle processes including onboarding, offboarding, and documentation while ensuring a seamless experience., Plan and execute teammate engagement initiatives, recognition programs, and global events to foster connection and culture.
People Operations
Employee Experience
Onboarding
Vendor Management
Cross-functional Collaboration
Drive sales analytics and insights using Salesforce, Sigma, and Gainsight to inform pipeline health and forecasting. Collaborate cross-functionally with Demand Gen, Customer Success, and Product to align go-to-market initiatives. Support annual sales planning, territory design, and quota distribution through data analysis.
Salesforce
Data Analysis
Strategic Communication
Cross-functional Collaboration
Sales Operations
Own end-to-end contract lifecycle management for SaaS agreements, NDAs, and vendor agreements. Draft, review, and negotiate contract terms directly with customers and vendors. Serve as primary point of contact for contract inquiries from Sales, Finance, and Customer Success teams.
Contract Negotiation
SaaS Agreements
Ironclad
Salesforce
Lead the direction for detecting and responding to AI threats using creative solutions. Collaborate cross-functionally with engineering, IT, legal, and product teams. Manage globally distributed security teams with a focus on data and execution.
Security Operations
AWS
Azure
GCP
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support. Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates. Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.
Zendesk
HTML
CSS
JavaScript
APIs
Drive enterprise revenue growth by identifying new business opportunities and managing complex sales cycles. Execute thorough discovery, articulate value messaging, and overcome technical and business objections. Maintain pipeline health, conduct product demos, and travel up to 40-50% for customer meetings and events.
Enterprise SaaS Sales
Value-Based Selling
Pipeline Management
Customer Success
Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management. Partner with customers and internal teams to shape AI agent use cases into clear delivery plans, ensuring business problems translate into deployable workflows. Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment while mentoring Senior TPMs.
Project Management
Stakeholder Alignment
Technical Fluency
Risk Management
Cross-functional Collaboration
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions. Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption. Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Customer Success
Strategic Consulting
Change Management
Project Management
Data Analysis
Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts. Own complex pricing, concession, and restructuring discussions, mitigating churn risk. Mentor P3 Renewal Managers and partner with CS leadership to align value delivery to renewal outcomes.
Account Management
Customer Success
Forecasting
Lead a world-class global support organization to resolve customer issues quickly and scale intelligently through AI. Partner cross-functionally with Customer Success, Product, Engineering, and Technical Services to drive systemic improvements. Use data and customer health metrics to advocate for customers and drive retention outcomes.
Support Operations
Escalation Management
Data Analysis
Cross-functional Collaboration
Lead complex, cross-functional HR initiatives from planning through execution. Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements. Build strong partnerships across HR functions and business stakeholders to drive progress on shared goals.
Program Management
Process Optimization
AI
Stakeholder Management
Change Management
Support company-wide planning and forecasting, including annual operating plan and long-range plan. Own revenue and cash flow forecasting, continuously refining models for accuracy. Deliver executive reporting, investor relations support, and integrate AI into finance functions.
Financial Modeling
Data Analysis
Strategic Thinking
SaaS Metrics
AI Integration
Drive the strategic segment's annual bookings plan with emphasis on new logo acquisition, competitive displacement, and multi-product expansion. Build and lead a team of Strategic Account Executives, recruiting and coaching sellers to win new business and close complex deals. Personally engage as executive sponsor on largest opportunities, including C-level prospecting, deal strategy, and negotiation.
Enterprise SaaS Sales
Sales Management
Executive Relationship Building
Pipeline Management
Forecasting
Own end-to-end pricing and packaging strategy across Gainsight’s product suite. Lead the transition from seat-based pricing toward usage-based or hybrid monetization models. Present monetization performance and key pricing decisions to the board and executive team.
Pricing Strategy
Financial Modeling
Stakeholder Communication
Market Analysis
SaaS Monetization
Own the end-to-end customer support experience, improving CSAT through AI-led operations and cross-functional escalation management. Lead a global team across US, Europe, and Hyderabad, building culture and operational excellence. Use data to advocate for customers, managing support health metrics and surfacing pain signals to leadership.
Zendesk
Data Analysis
Cross-Functional Collaboration