$220,000–$240,000/yr
US
Unlimited PTO
- Design and stand up the process and tooling to capture roadblocks from Renewal Managers, QA findings, and agent output gaps.
- Assess each customer's CRM, quoting tools, and data quality before go-live and document how they affect workflows and SOPs.
- Lead and develop Customer Operations Managers, partnering with Product, Engineering, and RevOps to optimize renewal processes.