Sr Director, Customer Operations

About This Role:

• We are looking for a Sr Director, Customer Operations to join our Sales team and help Atlas learn from every customer.
• This role is remote in the USA and thrives in a startup-style, build-from-scratch environment backed by an established company.
• You'll work cross-functionally with Product, Engineering, Delivery, QA, and customer Sales Ops and RevOps.

What You'll Do:

• Build the infrastructure that captures how Atlas learns from roadblocks, QA findings, and gaps in agent output.
• Assess each customer's CRM, quoting tools, and data quality to shape workflows and SOPs.
• Lead and develop Customer Operations Managers and partner with Product and Engineering on AI-agent features.

What We're Looking For:

• 15+ years in business operations, sales operations, or renewals operations with 7+ years managing teams.
• Strong understanding of CRM, CPQ, and integrations, with an ability to separate rules-based from judgment-based work.
• Exposure to AI-enabled operations and a bias to action to build functions before everything is standardized.

Why You'll Love It Here:

• Fully covered medical premiums, flexible PTO, 401(k), dental and vision coverage.
• $10,000 lifetime fertility stipend and access to coworking spaces globally.
• Recharge Holidays one long weekend each quarter, plus a Human-First culture.