Own the human-in-the-loop layer of HUD's customer operations across data suppliers and buyers.
Build trust and resolve contract, onboarding, and platform blockers by working with internal owners.
Turn recurring customer issues and feedback into better processes and lightweight systems.
HUD builds reliable, fair, and open infrastructure for AI data, making data valuable for creators and trustworthy for labs. The company is a fast-growing team of ~25 researchers, engineers, and operators backed by $16M from top VCs and YC (W25).
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Execute partner workflows, deal registrations, account setup, and quote-to-cash support.
Guide partners and sellers, resolve issues, and route exceptions to owners.
Monitor data quality, support month-end close, and build dashboards.
GitLab is the intelligent orchestration platform for DevSecOps that helps organizations ship better, more secure software faster. Trusted by over 50 million registered users and more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values, knowledge sharing, and AI-powered workflows.
Partner with Sales leadership to drive operational execution.
Build AI-driven workflows and scalable sales processes.
Translate complex data into insights for senior stakeholders.
Brightwheel provides a modern platform for early education, trusted by millions of educators and families. It is a Cloud 100 company with a distributed, customer-focused team across US time zones.
Own administration of core operational systems (CRM, ticketing, workflow tools).
Build and maintain reporting and dashboards for operational performance.
Design workflow automations and bridge Product and Operations needs.
Scan.com is building America's national imaging network, connecting patients, providers, and payers to faster, better-value diagnostic imaging. They've raised over $200M in funding, reached profitability, and are growing 100% year on year.
Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.
Lead revenue operations and business systems strategy across a fully remote B2B SaaS company.
Own Salesforce and CPQ architecture, forecasting, renewals, quote-to-cash, and cross-functional integrations.
Manage and mentor two direct reports while driving automation, data governance, and go-to-market efficiency.
The employer is a fully remote B2B SaaS company operating in the risk and compliance technology space. It emphasizes work-life balance, team connection, internal mobility, and professional growth.
Manage an assigned portfolio of customer renewals, tracking key dates and driving on-time closure.
Have consultative conversations with customers to understand product usage and identify expansion opportunities.
Prepare and send renewal quotes and documentation accurately while collaborating with Sales, Customer Success, and Finance.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations speed up software delivery and improve security. Trusted by over 50 million users and more than half of the Fortune 100, GitLab maintains a high-performance, AI-driven remote culture.
Drive operational efficiencies aligned to KPIs like Net Retention Rate, On-Time renewals, and POV win-rate.
Wiz is a cloud security company that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single context. It is one of the fastest-growing startups, trusted by over 65% of the Fortune 100, and now powered by Google, with a culture that values world-class talent.
Support and improve quote-to-cash workflows, including CPQ, order forms, and system updates.
Serve as a hands-on Salesforce operator, building reports, dashboards, flows, and automations.
Identify repetitive workflows and build automation and AI-enabled solutions to reduce manual effort.
Deepgram is a leading voice AI platform providing real-time APIs for speech-to-text, text-to-speech, and voice agents. With over 200,000 developers and 1,300+ organizations, Deepgram operates with an AI-first, fast-paced culture.
Own the operating strategy and performance of Clover Care Services across IHC and CCV.
Build AI-powered workflows for member engagement, scheduling, visit prep, and follow-up.
Develop leaders and grow service capacity while staying close to the field experience.
Clover Health is reinventing health insurance by combining data with human empathy to keep members healthier. The company is a mission-driven, remote-first organization using AI to deliver personalized in-home and telehealth care.
Own end-to-end go-to-market operations for field teams, managing legal and pricing eligibility for strategic initiatives.
Build and maintain tools and playbooks, including an AI contract dashboard, to enable field execution.
Analyze adoption and performance data to identify risks and turn cross-functional inputs into actionable processes.
Affirm provides a clear, predictable way for consumers to pay over time, with no hidden fees or surprises. It is a remote-first fintech company that values transparency, care, and flexibility in its culture.
Own the post-sale engine of the business, accountable for client experience across Activation, Measurement, and Audiences.
Establish the operating system, metrics, and AI-driven processes to scale client operations and account management.
Lead and integrate two departments into one client-facing team, driving retention, renewal, and expansion.
InMarket is the leader in 360-degree consumer intelligence and real-time activation for top brands, offering data-driven marketing and attribution platforms. The company serves thousands of brands and emphasizes diversity, equity, and inclusion in its culture.
Own go-to-market operations for field teams, including segmenting customers and managing legal and pricing operations.
Manage Affirm's AI contract dashboard to help field teams understand legal and pricing eligibility.
Build tools, playbooks, and performance analyses to support product launches and flag risks early.
Affirm is a financial technology company that offers transparent, predictable pay-over-time solutions. It is a public company with a remote-first culture, emphasizing care, transparency, and flexibility.
Lead and develop implementation teams across WFM and Payroll for high-volume SMB and mid-market customers.
Own implementation operations, establishing KPIs, SLAs, and scalable processes to drive quality and efficiency.
Partner with product and engineering to enable AI, automation, and self-service to scale delivery.
Our partner is a fast-growing SaaS company providing workforce management and payroll solutions for SMB and mid-market customers. They operate as a fully remote organization, focusing on scalable operations, AI-driven automation, and cross-functional collaboration.
Own and improve the operational toolkit for GitLab's Solutions Architects, including systems, workflows, and reporting.
Partner with Revenue Technology and Analytics on implementation, data quality, and operational controls.
Support SA leadership with capacity planning, business reviews, and operating rhythms to prioritize customer needs.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With more than 50 million users and a culture that embraces AI, GitLab fosters innovation and collaboration among industry leaders.
Define future-state revenue lifecycle processes, data standards, and operating frameworks ready for automation and AI.
Manage process and knowledge libraries, simplify CRM objects, and design AI-ready workflows with governance.
Write business requirements for Salesforce, CPQ, and GTM tools, and align stakeholders to drive adoption.
BlueCat delivers intelligent network operations platforms that help enterprises manage, secure, and optimize their networks. With a global team and a Great Place to Work culture, they value collaboration, integrity, and innovation.
Own HubSpot, sales processes, reporting, and workflows for the new Home & Auto line.
Partner with Sales, Marketing, Customer Success, Finance, and Operations on lead routing, pipeline stages, and data flows.
Build dashboards and analytics to drive forecasting, planning, and performance.
PolicyMe is Canada's leading digital insurance provider offering life, critical illness, and health & dental insurance, plus B2B2C solutions. Founded in 2018, it has sold over $10 billion in coverage and operates with a remote-first, low-ego culture.
Lead the Customer and Technical Support teams, owning strategy, headcount, and budget for the support function.
Drive AI-enabled support to make operations more efficient while maintaining an exceptional human-centered experience.
Partner with Product and Engineering to build AI-powered support capabilities specific to healthcare.
Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.
Own the systems behind customer support: knowledge base, training, QA, and data.
Partner with BPO leadership and AI Lead to improve agent performance and customer satisfaction.
Analyze CSAT, NPS, QA, FCR, and AHT data to drive workflow and knowledge fixes.
Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. The company is a fast-scaling, fully remote team that values high standards, ownership, and work-life balance.