Own implementations end-to-end, managing clients from Sales handoff through go-live, including project plans and launch readiness.
Manage technical setup including SFTP access, claims file validation, and partner with Engineering on advanced troubleshooting.
Lead client communications and coordinate internal partners to drive successful, on-time implementations.
Pivotal Health is a technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. We are a collaborative, low-ego startup building AI-driven solutions to simplify reimbursement workflows.
Own execution of technical configuration for new Ashby customers, partnering with Implementation Specialists to tailor platform functionality.
Define and carry out testing plans ahead of go-live to ensure customers get to value quickly.
Document final configuration choices to support visibility and ongoing optimization post-launch.
Ashby provides an all-in-one recruiting platform that helps companies streamline hiring with powerful analytics and automation. The company values deep expertise, small capable teams, and a customer-centric culture, investing in best-in-class products.
Set and own the strategic direction and roadmap for both Implementation and Learning, grounded in data.
Manage and develop your team of implementation specialists and learning content specialists.
Direct execution of Implementation and Learning, designing programs that scale and flex with evolving technology.
Campminder builds software for summer camps, enabling meaningful experiences for kids. With 20+ years of experience, they are stable, profitable, and have a loyal customer base, employing over 100 team members.
Own day-to-day execution of practice onboarding and ongoing operating relationships with partner practices.
Run the standard onboarding sequence at each practice and hold the timeline across multiple concurrent implementations.
Coordinate implementation and clinical workstreams, track every open item to closure, and surface risks before they affect launch.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, and holistic approach. They are building a healthcare delivery model focused on improving patient outcomes and quality of life, with a collaborative and innovative culture.
Manage end-to-end implementation projects, including planning, resource allocation, and risk assessment.
Train customers directly and configure product builds during the implementation phase.
Collaborate with internal teams and clients to ensure successful onboarding and project delivery.
Surgimate is an enterprise SaaS company in digital health, providing tools for surgical scheduling and coordination. The remote-first team is distributed across the US with R&D centers in Israel and India, offering flexible work and opportunities for meetups and volunteering.
Manage onboarding and implementation projects from kickoff to go-live.
Deliver virtual training and resolve client issues via JIRA and Asana.
Partner with internal teams to ensure smooth handoffs and client success.
The partner company provides a software platform for healthcare and human services, supporting DDA/IDD and assisted living programs. They foster a fully remote, collaborative culture with opportunities for professional growth.
Own P&L and delivery performance for a $3–5M portfolio of client engagements.
Lead and develop a team of consultants, business analysts, and project managers.
Act as senior escalation point and partner with Sales to scope new engagements.
Sparkrock provides software built on Microsoft Dynamics 365 to help nonprofits, school boards, and government agencies use technology more effectively. The company is a 100% remote, global team focused on culture and growth, offering flexible hours and a supportive environment.
Lead the post-sale customer lifecycle including implementation, support, and health monitoring.
Build and lead customer support and implementation functions, establishing service levels and automation.
Partner with engineering on escalations and drive customer health metrics and reporting.
Atomic is an API-first B2B software company whose customers embed its products into their own applications. They are a remote-first organization with a focus on automation and operational excellence, currently building out their customer operations function.
Manage a high-volume, regionally aligned onboarding operations team across multiple countries.
Lead people and process improvements, including AI and automation adoption, to drive efficiency and quality.
Use data and operational judgement to solve complex problems and ensure compliance and service excellence.
Remote solves global employment challenges by enabling businesses to hire, pay, and manage international teams. As a fully remote company with employees on 6 continents, we foster a future-focused, innovative culture where async work and life balance are prioritized.
Own end-to-end build of Gainsight CSP playbooks from requirements gathering through configuration, testing, and launch.
Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners.
Establish and enforce build quality standards and monitor live playbooks for breakage or logic drift.
AlphaSense is a market intelligence and search platform built on proven AI that helps sophisticated companies remove uncertainty from decision-making. With over 2,000 employees and 6,000 enterprise customers including a majority of the S&P 500, AlphaSense fosters a collaborative and innovative culture.
Own statewide program delivery from planning and launch through adoption and renewal, turning state priorities into clear plans and milestones.
Serve as the trusted relationship lead for state education leaders, building partnerships through transparency, responsiveness, and consistent delivery.
Bring product, technology, data, training, operations, and support teams together around coordinated execution and clear governance.
Edmentum is a tech-enabled learning solutions company dedicated to helping educators ignite student potential. They are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
Lead and develop a national remote case management team, ensuring service excellence and operational consistency.
Partner with cross-functional leaders to drive strategic initiatives, technology adoption, and process improvements.
Oversee workforce planning, staffing, budget, and quality assurance to optimize operational performance.
JAMS is a leading provider of dispute resolution services, including mediation and arbitration, for clients and panelists nationwide. The company fosters a collaborative, innovative, and dedicated culture.
Lead complex enterprise implementation projects across the Americas, acting as senior escalation point and delivery architect.
Standardize onboarding frameworks and drive AI-driven automation to improve delivery efficiency and time-to-value.
Align cross-functional teams and provide executive-level visibility into delivery health and risk metrics.
Deliverect provides an API-first platform that connects restaurants and retailers with on and off-premise commerce solutions, helping them expand revenue and simplify operations. As a rapidly scaling SaaS unicorn, the company values transparency, innovation, and a diverse global team culture.
Own multi-state HR compliance, payroll, benefits, and employee relations for a fully remote workforce.
Build and scale HR infrastructure, policies, and performance management systems from scratch.
Partner with executives and employment counsel on terminations, compensation, and risk management.
Stryker Digital provides digital services to 700+ active clients across the United States, reaching a $15M annual run rate in under five years. The company has a growing U.S.-based and international workforce and a fast-paced, entrepreneurial culture.
Lead end-to-end project management for onboarding HME Providers to the Parachute Platform, ensuring smooth transitions and meeting critical timelines.
Partner with HME Provider leaders to drive rapid growth of Digital Ordering, applying a consultative approach to tailor the experience to each customer's goals.
Leverage data to develop, interpret, and present actionable insights, collaborating cross-functionally to enhance the value of partnerships.
Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting health systems, health plans, and suppliers to help patients get life-saving products at home. Since launching, the company has connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients, with a remote-first culture.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Own revenue operations, contracts, vendors, partnerships, and people operations.
Build and document scalable processes, then delegate them to a growing team.
Work directly with the CEO and senior leaders on strategic initiatives.
The company is a fast-growing, profitable SaaS business with a large customer base. It values speed, execution, and results, offering a flexible remote environment.
Lead customer onboarding from kickoff to implementation completion, guiding setup requirements and timelines.
Configure customer accounts, workflows, and user access while performing quality assurance testing.
Manage multiple implementation projects, communicate status updates, and collaborate with internal teams.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a globally dispersed team serving 20,000 clients, including 30% of the Fortune 500, with a diverse and inclusive culture.
Lead the Dedicated Infrastructure team, partnering with product management to balance delivery speed and quality, guide architecture decisions, and manage incidents.
Maintain at least 99.9% availability for Dedicated infrastructure, strengthen security, and automate operations to support more tenants at scale.
Recruit, onboard, and develop team members, providing clear direction and meaningful feedback while building shared ownership of development and operations.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by its values and continuous knowledge exchange.