Director of Implementation, SMB & Mid-Market US Operations
Remote regions
USBenefits
Unlimited PTO
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Role overview:
- Lead implementation operations across SMB and mid-market segments, overseeing WFM and Payroll delivery.
- Scale processes and teams while maintaining quality, efficiency, and customer outcomes.
Key responsibilities:
- Develop implementation managers and distributed teams, setting clear expectations and accountability.
- Build scalable playbooks, KPIs, and dashboards to track throughput, quality, and cost per implementation.
- Drive AI, automation, and self-service adoption to reduce manual work and increase capacity.
What we offer:
- Fully remote work from eligible U.S. states with unlimited PTO.
- Comprehensive benefits including medical, dental, vision, 401(k) match, and parental leave.
- Significant leadership influence across a rapidly scaling implementation organization.
Jobgether
Our partner is a fast-growing SaaS company providing workforce management and payroll solutions for SMB and mid-market customers. They operate as a fully remote organization, focusing on scalable operations, AI-driven automation, and cross-functional collaboration.