Source Job

Americas

  • Lead complex enterprise implementation projects across the Americas, acting as senior escalation point and delivery architect.
  • Standardize onboarding frameworks and drive AI-driven automation to improve delivery efficiency and time-to-value.
  • Align cross-functional teams and provide executive-level visibility into delivery health and risk metrics.

APIs Integrations Program Management Executive Communication

17 jobs similar to Head of Customer Delivery

Jobs ranked by similarity.

US

  • Own customer implementations end-to-end, from kickoff through configuration, testing, launch, and handoff.
  • Blend structured project management with hands-on technical implementation, configuration, and troubleshooting.
  • Build and standardize the implementation process, collaborating across Support, Product, Engineering, and Solutions Engineering.

Auto Integrate makes leased vehicle maintenance frictionless for millions of customers across the USA and Canada by providing a platform that powers the North American fleet management service industry. The business is managed by a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.

  • Lead consultative discovery and end-to-end delivery for Enterprise implementations, configuring technical foundations and validating data accuracy.
  • Onboard customers onto Moby, the AI agent, and drive adoption through training sessions for executive and practitioner audiences.
  • Mentor team members, influence stakeholders, and manage risk across a portfolio of complex customer launches.

Triple Whale is an AI operating system built for modern ecommerce, helping brands see what's working and take action. The company serves over 65,000 brands and fosters a culture of customer obsession, speed, trust, curiosity, and integrity.

Europe

  • Deliver technical expertise and strategic guidance to enterprise clients through complex API integrations.
  • Act as the primary advisor to technical leads and executives, bridging business and technology.
  • Own end-to-end onboarding, testing, and training to drive successful adoption and customer ROI.

Deliverect is an API-first platform for food and retail, providing connected on- and off-premise solutions. It's a rapidly scaling SaaS unicorn with a diverse, international culture focused on innovation.

$125,000–$165,000/yr
US

  • Lead end-to-end delivery of complex implementations, managing scope, timelines, and cross-team execution.
  • Drive technical design and scoping with customers, including integrations, data flows, and security requirements.
  • Orchestrate multi-stakeholder governance, surfacing risks and ensuring on-time, high-quality delivery.

FutureFit AI provides an AI-powered platform to help people find better jobs faster, focusing on those facing barriers to opportunity. The company has a team of 30-50 across the US and Canada, with a culture of high intensity, trust, and a drive to make an impact.

US Unlimited PTO 16w maternity 16w paternity

  • Own the success of New Verticals integrations by driving initiatives across technical teams, contractors, and internal stakeholders.
  • Identify, resolve, and escalate integration-related blockers while managing external relationships with partners.
  • Partner with product, engineering, and operations teams to drive improvements and shape the systems integrations roadmap.

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. We are a large, growing team committed to diversity and inclusion, with comprehensive benefits and a focus on employee well-being.

Global 5w PTO

  • Lead technical discovery and solution design during late-stage sales for strategic clients, creating complex implementation plans.
  • Own technical implementation and optimization, serving as the primary technical contact for advanced issues.
  • Mentor junior engineers, drive process improvements, and use AI to automate recurring deliverables.

Rithum is the world's most trusted commerce network, providing an unmatched platform for brands and retailers to accelerate growth, optimize operations, and enhance margins. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a team that values smart risk-takers, collaboration, and work-life balance.

US Unlimited PTO 16w maternity 16w paternity

  • Collaborate cross-functionally with sales, partner management, operations, product, and engineering teams to support merchant performance.
  • Manage cross-functional projects to improve internal tools for sales and partner management teams.
  • Use Salesforce and AI tools to streamline operations, ensure compliance, and resolve time-sensitive issues.

DoorDash is a technology and logistics company that started by enabling door-to-door delivery and now aims to be a platform for any goods. The company is growing rapidly, values diversity, and supports employee well-being with comprehensive benefits.

Global

  • Lead end-to-end services delivery from scoping to adoption, ensuring faster time-to-value and predictable deployment.
  • Build a technically capable services organization that independently delivers repeatable enterprise implementations and AI/agent deployments.
  • Own services economics, capacity planning, and managed services development to drive revenue and margin.

Resilinc is a supply chain risk management company using agentic AI to help global enterprises predict disruptions and act in real time. They are a fully remote, mission-led team backed by Vista Equity Partners, with a collaborative culture focused on meaningful work.

Latin America

  • Lead and develop a high-performing Professional Services team across NOLA, driving strategic transformation and customer value.
  • Own delivery excellence, ensuring predictable, high-quality, and on-time implementations with measurable business impact.
  • Scale and transform the Services organization by embedding AI and automation into workflows and developing repeatable methodologies.

Simetrik is a financial technology company that helps businesses transform complex operational and financial processes. It is a fast-growing, innovation-driven company with a culture of ownership, collaboration, and continuous improvement.

APAC

  • Own technical customer layer for enterprise API integrations, from implementation to launch to optimization.
  • Work directly with major API customers, influencing product and engineering decisions.
  • Build the technical integration and support function for APAC from the ground up.

Nuitée builds the API backbone for the global travel industry, enabling seamless connectivity between travel businesses. Founded in 2017, it has grown into a global infrastructure provider trusted by industry leaders like Hopper, Google, and Uber.

$100,000–$130,000/yr
Global

  • Own customer implementations from kickoff to successful launch.
  • Learn each customer's business and configure Distill around their goals.
  • Guide customers through onboarding, training, and adoption to drive value.

Distill provides an AI-powered platform that sends personalized outreach on behalf of founders and executives, turning cold emails into conversations. Backed by top-tier VCs, the remote-first team is small but growing, with a culture of autonomy and trust.

Germany

  • Own end-to-end delivery of high complexity Agentic AI deployments for enterprise customers.
  • Manage scope, schedule, budget, risk, and quality for assigned projects.
  • Act as the primary delivery contact for customer sponsors and stakeholders.

Parloa makes every customer conversation effortless using agentic AI. They have powered over one billion interactions for global enterprise brands and are backed by investors like General Catalyst.

$130,000–$154,000/yr
US

  • Own a portfolio of complex, strategic customer implementations and services engagements from initiation through formal closure.
  • Lead and coach a small team of Project Managers, setting expectations and maintaining consistent delivery standards.
  • Establish PMO standards, governance, and reporting to drive predictability and outcomes across a global delivery organization.

Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across voice, digital, messaging, and AI channels. The company has a global team that values curiosity and collaboration, with a strong focus on inclusivity, employee well-being, and continuous learning.

US

  • Own the product and delivery operating system, turning expertise into repeatable products and services.
  • Lead the delivery organization, including consultants and program managers, to ensure consistent execution.
  • Drive technology, AI, and automation to scale delivery and generate actionable intelligence.

Skaled is a consulting firm that helps companies optimize their go-to-market and revenue operations. They are a growing consultancy focused on building repeatable products and delivery systems.

US Canada Unlimited PTO

  • Own the integration project plan for enterprise engagements, including milestone deliverables, dependencies, and implementation timeline.
  • Be the client's trusted point of contact throughout the integration, surfacing risks early and understanding requirements.
  • Track client-specific product feature requests from intake through resolution, ensuring tickets don't get lost without visibility.

Sardine is the leading agentic risk platform for fighting financial crime. It has a remote-first culture with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, and values performance over hours worked.

United States

  • Define and achieve key performance indicators for customer implementation programs, owning the entire implementation process from training to adoption.
  • Lead cross-functional project teams, manage timelines, deliverables, and mitigate risks to ensure successful project completion.
  • Monitor client progress, host virtual or in-person sessions, and travel to customer sites as needed (~40%).

Motive empowers people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers across a wide range of industries including transportation, logistics, construction, and energy.

$115,000–$135,000/yr
US Unlimited PTO 16w maternity 16w paternity

  • Own end-to-end delivery of complex technical integration projects from kickoff to go-live.
  • Coordinate between Engineering, Implementation, Product, and customers to ensure successful launches.
  • Manage project risks, budgets, documentation, and stakeholder communication.

Redox accelerates healthcare's transformation with useful data through its flexible interoperability platform. The company processes over 1.2 billion messages per month and fosters a 100% remote-first culture.