Define and achieve key performance indicators for customer implementation programs, owning the entire implementation process from training to adoption.
Lead cross-functional project teams, manage timelines, deliverables, and mitigate risks to ensure successful project completion.
Monitor client progress, host virtual or in-person sessions, and travel to customer sites as needed (~40%).
Project ManagementLeadershipCommunicationAnalytical Problem Solving
Mentor team members and partners to achieve engagement deliverables and promote customer goals.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together.
Own customer implementations end-to-end, from kickoff through configuration, testing, launch, and handoff.
Blend structured project management with hands-on technical implementation, configuration, and troubleshooting.
Build and standardize the implementation process, collaborating across Support, Product, Engineering, and Solutions Engineering.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers across the USA and Canada by providing a platform that powers the North American fleet management service industry. The business is managed by a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Lead the functional implementation workstream for enterprise SaaS deployments from kickoff to go-live, managing timelines, risks, and cross-functional coordination.
Facilitate discovery and requirements workshops to translate customer business processes into scalable configuration plans including workflows and permissions.
Partner with technical consultants and support training, UAT, and go-live readiness to ensure successful customer outcomes.
Itron provides intelligent infrastructure solutions that help utilities and cities manage energy, water, and city services. With over 5,000 global employees and a publicly traded status (ITRI), the company fosters an inclusive culture and commitment to employee growth.
Own a portfolio of complex, strategic customer implementations and services engagements from initiation through formal closure.
Lead and coach a small team of Project Managers, setting expectations and maintaining consistent delivery standards.
Establish PMO standards, governance, and reporting to drive predictability and outcomes across a global delivery organization.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across voice, digital, messaging, and AI channels. The company has a global team that values curiosity and collaboration, with a strong focus on inclusivity, employee well-being, and continuous learning.
Lead a team of Implementation Consultants deploying Samsara's connected operations platform for large enterprise accounts.
Manage team performance across KPIs and org-level OKRs, delivering results.
Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts.
Samsara is a pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability. As a public company, they foster a culture of ownership and growth, with a flexible remote model and a focus on high-impact builders.
Lead end-to-end delivery of complex implementations, managing scope, timelines, and cross-team execution.
Drive technical design and scoping with customers, including integrations, data flows, and security requirements.
Orchestrate multi-stakeholder governance, surfacing risks and ensuring on-time, high-quality delivery.
FutureFit AI provides an AI-powered platform to help people find better jobs faster, focusing on those facing barriers to opportunity. The company has a team of 30-50 across the US and Canada, with a culture of high intensity, trust, and a drive to make an impact.
Lead consultative discovery and end-to-end delivery for Enterprise implementations, configuring technical foundations and validating data accuracy.
Onboard customers onto Moby, the AI agent, and drive adoption through training sessions for executive and practitioner audiences.
Mentor team members, influence stakeholders, and manage risk across a portfolio of complex customer launches.
Triple Whale is an AI operating system built for modern ecommerce, helping brands see what's working and take action. The company serves over 65,000 brands and fosters a culture of customer obsession, speed, trust, curiosity, and integrity.
Manage deployment of Samsara technology to customers, ensuring quick time to value.
Lead solution workshops and guide customers through change management processes.
Run training sessions and juggle multiple customer engagements cross-functionally.
Samsara is a pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data for actionable insights. As a publicly traded company, they have a hyper-growth culture and employ thousands globally.
Partner with post-sale and account teams to validate ongoing customer business outcomes, transforming realized value into measurable adoption and net revenue expansion.
Construct forward and backward-looking, scenario-based business cases that project long-term financial ROI and strategic outcomes to secure executive buy-in for new deals and account expansions.
Develop repeatable automations, scripts, and interactive tools to streamline value modeling, ROI tracking, and executive reporting across top account portfolios.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Motive serves nearly 100,000 customers across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Lead and mentor a project management team ensuring compliance with best practices and successful delivery of projects.
Manage workflow, resource allocation, and finance tracking to ensure project profitability and timely delivery.
Support customer escalation, line management, and drive AI initiatives to improve processes.
Brandtech+ is a global team specializing in film, CGI, automation, AI, motion design, and digital/print content. They partner with over 300 clients in 40+ countries and focus on connecting clients with high-quality solutions and talent.
Lead software implementation projects for mid-market manufacturing and distribution clients.
Own project schedules, milestones, and client relationships from initiation through successful handover.
Coordinate with international delivery teams and manage risks, scope changes, and client expectations.
They provide software implementation project management for mid-market manufacturing and distribution clients across North America. They offer a remote work environment with meaningful autonomy and exposure to complex implementations.
Own portfolio health across 500+ concurrent customer implementations, managed through a team of 5 direct-report managers, catching risks before they surface as problems.
Set clear expectations with customers and internal teams, and build a management team that proactively communicates status without being asked.
Report portfolio health, risk, and progress upward to executive leadership in a clear, digestible format.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations while strengthening client relationships. The company has a standardized interview process and offers a performance-driven compensation culture.
Lead intake and discovery for inbound configuration requests, defining scope and routing work between support and professional services.
Own post-go-live configuration projects, translating customer needs into technical requirements and prioritizing execution backlogs.
Coordinate upgrades, AI add-ons, data migrations, and cross-functional teams to deliver measurable customer outcomes.
They provide a sophisticated SaaS platform for security and IT operations. The company fosters a collaborative, customer-focused culture with high ownership and autonomy.
Manage complex Professional Services implementations from start to finish using standard project management principles.
Drive on-time and on-budget completion of projects and ensure effective risk management.
Foster collaborative communications with clients and internal teams to achieve win-win outcomes.
Accela provides cloud-based government software solutions to improve efficiency and transparency. With nearly 20 years of industry leadership, they foster a collaborative culture and work-life balance.
Lead multiple customer implementation projects of varying complexity from kickoff to successful production launch.
Manage scope, schedule, milestones, customer expectations, and risks throughout the implementation lifecycle.
Serve as the primary customer contact, translating business objectives into scalable platform configurations and best practices.
Amwell provides a technology-enabled care platform for digital health services, transforming healthcare through innovation and clinical excellence. With nearly two decades of service to major healthcare organizations, the company fosters a collaborative, customer-focused culture that values teamwork and continuous improvement.
Lead end-to-end implementations of complex workforce technology solutions for senior government, education, and industry leaders.
Advise executive stakeholders and build trusted relationships while navigating competing priorities.
Serve as the bridge between customers and internal Product and Engineering teams to communicate needs and capabilities.
FutureFit AI uses an AI-powered platform to help workforce development organizations connect people to better jobs faster, focusing on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, with a culture of high velocity, high trust, and a will to win.
Lead planning, coordination, and execution of concurrent IT projects including cloud migration and CRM implementation.
Develop project plans, manage scope and budgets, and provide clear status reporting to stakeholders at all levels.
Apply AI tools to automate routine tasks, improve delivery speed, and share effective practices across the team.
MAP International is a global humanitarian organization that distributes medicines and health supplies to communities in need. The organization operates with a mission-driven culture and a collaborative, resource-conscious team.
Support end-to-end implementation for strategic partnerships, coordinating cross-functional teams and timelines.
Manage project plans, track risks, and ensure successful launches across multiple concurrent projects.
Serve as a point of contact for partners and internal stakeholders, facilitating communication and documentation.
Synapticure is a specialty care and life sciences company focused on neurodegenerative diseases. It is a remote-first company with a team distributed across the US.