Own portfolio health across 500+ concurrent customer implementations, managed through a team of 5 direct-report managers, catching risks before they surface as problems.
Set clear expectations with customers and internal teams, and build a management team that proactively communicates status without being asked.
Report portfolio health, risk, and progress upward to executive leadership in a clear, digestible format.
Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Conduct live training sessions, working sessions, and executive-level updates via video conference.
12twenty is a leading talent acquisition platform connecting employers with elite early career professionals from top institutions. The company is fast-growing and fosters a collaborative, customer-first culture.
Own end-to-end delivery of large, complex implementations from kickoff through stabilization and handoff to ongoing operations.
Develop and maintain comprehensive project plans, including workplans, milestone schedules, and risk management.
Build and lead the implementation function, including standardized playbooks and KPIs.
Waymark is a healthcare technology company that provides support and technology-enabled care to help primary care providers keep Medicaid patients healthy. They are a team of healthcare providers, technologists, and builders guided by core values of bold builders, humble learners, and focused urgency.
Lead a team of Implementation Managers to guide clients from signed contract through full activation, meeting target activation rates.
Provide hands-on coaching, resolve escalations, and coordinate with Sales, Operations, Product, Legal, and Client Success.
Set and track KPIs like activation rates, CSAT, and TTV, using dashboards to drive continuous improvement.
Second Nature built the world's first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. They are a team of 200+ passionate, creative people who strive to make a difference each day, creating the ultimate Triple Win for residents, property managers, and investors.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Manage 40+ concurrent customer implementations from handoff to launch.
Coordinate cross-functional teams and maintain clear customer communication throughout the implementation lifecycle.
Leverage AI tools and automation to improve productivity and portfolio accuracy.
We are a SaaS company focused on delivering successful customer implementations through disciplined project management. Our culture emphasizes proactive communication, operational discipline, and practical problem-solving in a fully remote environment.
Serve as the second escalation point for complex client issues and support executive leadership with strategic updates.
Lead and mentor the implementation team, driving high-quality planning and cross-functional collaboration.
Develop strategies to meet performance guarantees and enhance client satisfaction through proactive decision-making.
AffirmedRx is a pharmacy benefit management company dedicated to improving healthcare outcomes by bringing clarity, integrity, and trust to the industry. They foster a culture of teamwork and integrity, with a focus on clinical excellence and transparency.
Manage a portfolio of multiple projects, overseeing deliverables and proactively identifying risks.
Serve as the primary escalation point and ensure alignment across internal and external teams.
Contribute to scale efforts by establishing and improving implementation management processes and best practices.
Trunk Tools is an AI company revolutionizing the construction industry by embedding intelligent automation into field operations. With 100+ employees and $70M in funding from top-tier investors, they are scaling fast and entering a period of hypergrowth.
Lead and manage the implementation and operation team to execute project plans for new and existing clients.
Partner with internal product development, operations, and client services to ensure successful and on-time delivery.
Continuously identify process improvement opportunities and mentor staff to maximize performance and potential.
Cotiviti is a healthcare data analytics and payment accuracy company that partners with clients to improve outcomes and reduce costs. The company fosters a collaborative culture and offers a remote work environment with a focus on innovation and teamwork.
Mentor team members and partners to achieve engagement deliverables and promote customer goals.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together.
Manage implementations for small and mid-market health plan groups as the primary operational contact during onboarding.
Maintain project plans, timelines, and deliverables; coordinate execution across internal and external teams.
Coordinate technical and operational launch requirements including eligibility validation, marketing readiness, and client configuration.
Virta Health is on a mission to reverse metabolic disease in one billion people through technology, personalized nutrition, and virtual care. They have raised over $350 million from top-tier investors and partner with major health plans, employers, and government organizations.
Manage and execute end-to-end implementations of Ashby's solution for Mid-Market and smaller enterprise customers, handling about 15 concurrent implementations lasting 4-8 weeks each.
Work directly with customers to develop and execute implementation plans, ensuring a positive experience and fast time to value while aligning cross-functional stakeholders.
Advise customers on best practices, navigate change management, and proactively improve processes to enhance efficiency and efficacy.
Ashby is a B2B SaaS company building best-in-class products for recruiting and HR teams. They value small, talented teams and offer a remote-first, collaborative culture with a focus on continuous improvement and customer care.
Serve as the customer's primary point of accountability from contract signing through the entire relationship, managing a portfolio of enterprise accounts.
Lead data connector builds, platform configuration, and cross-functional coordination to ensure on-time delivery and adoption.
Drive value realization through regular touchpoints, Quarterly Business Reviews, and proactive risk management to maintain account health.
Arcadia is a healthcare technology company that transforms complex, diverse data into a unified platform to help organizations deliver better care, boost revenue, and lower costs. The company is a fast-growing market leader in population health management software, recognized by industry analysts like KLAS and Forrester, and offers a dynamic, mission-driven culture.
Support end-to-end implementation for strategic partnerships, coordinating cross-functional teams and timelines.
Manage project plans, track risks, and ensure successful launches across multiple concurrent projects.
Serve as a point of contact for partners and internal stakeholders, facilitating communication and documentation.
Synapticure is a specialty care and life sciences company focused on neurodegenerative diseases. It is a remote-first company with a team distributed across the US.
Own delivery governance across the full portfolio, building risk-visibility systems and milestone gates.
Build and lead the PM organization, hiring and developing project managers and coordinators.
Raise the bar on enterprise delivery and drive operating rhythm and visibility.
CaptivateIQ is transforming how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by top investors like Sequoia, they power high-growth companies including Netflix, Figma, and Stripe.
Guide US and global clients from pre-contract to go-live, building playbooks and workflows for seamless onboarding.
Own the program end-to-end, including kickoff calls, SSO setup, milestone tracking, and client communication.
Act as a trusted advisor to HR leaders, designing engagement strategies that drive utilization.
LearnLux is a provider of workplace financial wellbeing, blending digital planning with access to financial planners. The company is venture-backed, has raised over $35M, and fosters a fast-paced, growth-focused culture.
Lead a team of Delivery Engineers and Engineer Leads to deliver enterprise contact center implementations.
Establish and continuously improve standardized professional services delivery methodologies and reusable assets.
Partner with Sales, Customer Success, and Product Management to align customer commitments and delivery capacity.
The company provides enterprise contact center solutions to customers. They are a growing organization with a focus on remote work and professional services.
Lead global enterprise customer deployment projects from post-sale kickoff through implementation and handoff to Customer Success.
Own program plans, BRDs, SOWs, and risk registers, keeping stakeholders informed weekly.
Manage third-party partner relationships and collaborate with cross-functional teams to ensure successful delivery.
Sayari provides AI-driven economic security and commercial risk intelligence using a vast database of public records. With offices globally, the company fosters a collaborative and positive culture, and is trusted by government agencies and Fortune 500 enterprises.
Be the primary client-facing representative during the implementation process.
Create and maintain detailed project plans and open item logs for monitoring.
Coordinate across internal teams and the client to ensure timely completion of deliverables.
SmithRx is a rapidly growing, venture-backed Health-Tech company disrupting the Pharmacy Benefit Management sector with a next-generation drug acquisition platform. The company has onboarded hundreds of thousands of members since 2016 and fosters a mission-driven, collaborative culture guided by values of integrity, courage, and togetherness.
You will own complex software implementations from kickoff to go-live, managing 10-20 concurrent projects.
You will configure client applications using no-code flow builders and conduct quality assurance for regulatory submissions.
You will coordinate cross-functionally and scale implementation operations by developing SOPs and mentoring team members.
Veeva Systems is a mission-driven company and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, it surpassed $3B in revenue in its last fiscal year with extensive growth potential ahead.