Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers, scoping requirements and timelines with stakeholders.
Sequence product training by persona and travel in person across North America when needed.
Use AI-assisted analysis to catch customer signals and emerging themes before they become risks.
Kojo is a construction technology company making buildings cheaper and easier to build by transforming how commercial construction companies buy materials. Founded in 2018, we are one of the fastest-growing construction tech companies with 600+ contractors purchasing over $5B in materials annually on our platform.
Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Conduct live training sessions, working sessions, and executive-level updates via video conference.
12twenty is a leading talent acquisition platform connecting employers with elite early career professionals from top institutions. The company is fast-growing and fosters a collaborative, customer-first culture.
Serve as the second escalation point for complex client issues and support executive leadership with strategic updates.
Lead and mentor the implementation team, driving high-quality planning and cross-functional collaboration.
Develop strategies to meet performance guarantees and enhance client satisfaction through proactive decision-making.
AffirmedRx is a pharmacy benefit management company dedicated to improving healthcare outcomes by bringing clarity, integrity, and trust to the industry. They foster a culture of teamwork and integrity, with a focus on clinical excellence and transparency.
Lead and manage the implementation and operation team to execute project plans for new and existing clients.
Partner with internal product development, operations, and client services to ensure successful and on-time delivery.
Continuously identify process improvement opportunities and mentor staff to maximize performance and potential.
Cotiviti is a healthcare data analytics and payment accuracy company that partners with clients to improve outcomes and reduce costs. The company fosters a collaborative culture and offers a remote work environment with a focus on innovation and teamwork.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Manage implementations for small and mid-market health plan groups as the primary operational contact during onboarding.
Maintain project plans, timelines, and deliverables; coordinate execution across internal and external teams.
Coordinate technical and operational launch requirements including eligibility validation, marketing readiness, and client configuration.
Virta Health is on a mission to reverse metabolic disease in one billion people through technology, personalized nutrition, and virtual care. They have raised over $350 million from top-tier investors and partner with major health plans, employers, and government organizations.
Manage 40+ concurrent customer implementations from handoff to launch.
Coordinate cross-functional teams and maintain clear customer communication throughout the implementation lifecycle.
Leverage AI tools and automation to improve productivity and portfolio accuracy.
We are a SaaS company focused on delivering successful customer implementations through disciplined project management. Our culture emphasizes proactive communication, operational discipline, and practical problem-solving in a fully remote environment.
Serve as the primary project manager to customers while coordinating multiple simultaneous implementations.
Foster strong relationships with customers, acting as a trusted advisor throughout the project lifecycle.
Work collaboratively with customers and internal teams to define project objectives and scope.
SwiftConnect provides best-of-breed SaaS integration solutions for access control and enterprise-level customers. The company has a collaborative culture and focuses on customer satisfaction.
Lead remote software implementation projects from kickoff through successful go-live, managing customer activities, schedules, and deliverables.
Conduct discovery sessions, configure the FieldConnect platform, and coordinate ERP integration, testing, and production readiness.
Deliver train-the-trainer sessions, develop customer training materials, and drive customer adoption for a successful launch.
Cordance is a holding company that acquires and grows vertically focused B2B SaaS companies through long-term tactical and financial guidance. They are a team of experienced operators and subject-matter experts passionate about software and building businesses.
Oversee planning, implementation, and tracking of multiple concurrent client projects, ensuring deliverables fall within scope and budget.
Lead virtual, matrixed teams and manage client requirements, technical readiness, and custom integration solutions.
Drive risk management, stakeholder communication, and project status reporting while leveraging AI tools for efficiency.
D2L is a cloud company that is modernizing education and building the Future of Work. For 25 years, it has been dedicated to transforming learning through a robust and innovative platform, with a mission to improve human potential globally.
Manage and execute end-to-end implementations of Ashby's solution for Mid-Market and smaller enterprise customers, handling about 15 concurrent implementations lasting 4-8 weeks each.
Work directly with customers to develop and execute implementation plans, ensuring a positive experience and fast time to value while aligning cross-functional stakeholders.
Advise customers on best practices, navigate change management, and proactively improve processes to enhance efficiency and efficacy.
Ashby is a B2B SaaS company building best-in-class products for recruiting and HR teams. They value small, talented teams and offer a remote-first, collaborative culture with a focus on continuous improvement and customer care.
Lead technical workstreams in enterprise sales cycles, translating prospect goals into GoodShip solutions.
Design and deliver tailored proofs of concept that demonstrate measurable value and accelerate deal closure.
Own technical continuity from contract signature through onboarding, ensuring successful implementation and value delivery.
GoodShip is an AI-powered platform that optimizes transportation networks for freight, enabling teams to reduce costs and improve service. It is a well-funded startup backed by top venture firms, with a culture of innovation, collaboration, and agility.
Lead and develop a team of 10-15 Campaign Managers and Strategists, coaching them into consultative client partners.
Build scalable operational systems and processes to maintain high service quality as the team expands.
Act as primary escalation point for critical client issues, exercising authority over concessions and solutions.
Feathr is a nonprofit marketing platform trusted by over 1,300 nonprofits, helping them build purposeful connections and grow impact. They are building an amazing culture with a focus on growth and helping the helpers, with a dedicated team.
Lead strategic client engagements as the executive owner for complex specialty pharmacy implementations across leading health systems.
Drive transformation and change management by assessing current-state operations, designing future-state models, and applying structured change methodologies.
Manage large-scale programs with comprehensive project plans, governance structures, and proactive risk management across multiple concurrent implementations.
Shields Health Solutions partners with leading health systems to design, build, and launch high-performing specialty pharmacy programs. They are a growing healthcare consulting firm with a collaborative culture focused on delivering measurable clinical and financial outcomes.
Lead and scale Phoenix’s client-facing support organization, overseeing customer experience and retention strategy.
Build a high-performing Client Services organization combining support, technical troubleshooting, onboarding, and account management.
Partner closely with Product, Engineering, and other teams to ensure exceptional service and measurable business outcomes.
We are the Autonomous Commerce Platform for DTC Founders, unifying storefronts, checkout, payments, and operations with AI agents. We have 8-figure ARR growing 100%+ YoY, strong unit economics, and are backed by experienced operators.
Lead a small operational team of Experience Partners, ensuring efficient execution of customer success practices.
Provide coaching, assign work, and support team development and performance tracking.
Collaborate with Sales, Product, and Implementation teams to improve customer experience and retention.
Granicus provides cloud-based digital solutions for government communications, website design, meeting management, records management, and digital services. They have served 5,500 government agencies and 300 million subscribers, with a remote-first culture recognized as a top workplace on BuiltIn.
Lead the full implementation lifecycle for Clariti's most complex customer deployments.
Translate complex customer requirements into practical, scalable configuration solutions.
Serve as the primary functional point of contact, building trust through deep product knowledge.
Clariti empowers governments to deliver exceptional citizen experiences. It is a high-growth SaaS organization that values continuous learning and customer focus.
Lead health-system implementations from sales handoff through go-live and sustained adoption.
Drive frontline adoption by understanding nurse managers' workflows and removing barriers.
Build executive relationships and demonstrate measurable customer outcomes.
The Health Management Academy brings together health system leaders and innovators to address healthcare challenges. The company offers a dynamic, member-centric, and collaborative culture with significant opportunities for employees.