Team Manager of Managed Services

THE ROLE:

• Feathr’s Managed Services team functions as an internal agency, planning and executing high-impact marketing campaigns for customers.
• You will lead this team through its next phase of growth, driving customer growth and retention.
• You’ll report directly to Services leadership, owning both team leadership and the operational engine.

WHAT YOU'LL DO:

• Directly lead, develop, and mentor a team of 10–15 Campaign Managers and Strategists.
• Architect, document, and launch new operational workflows, ensuring high team adoption.
• Act as the primary escalation point for critical client issues, with direct authority to approve concessions.

WHAT YOU BRING:

• 4+ years managing direct reports, ideally teams of 8+ individual contributors.
• 2+ years in a customer-facing service delivery environment (e.g., account management, client services).
• Background in Marketing Technology (MarTech), SaaS, or a digital marketing agency.