Leads, mentors, and develops a global team of Client Support Analysts or Engineers.
Conducts regular 1:1s, performance reviews, and career development conversations.
Promotes professional development and internal mobility within the Client Support career family.

Support Operations & Performance Management:

Oversees daily support workflows and ensures cases are triaged, progressed, and resolved per SLAs.
Monitors CSAT, backlog health, and escalation volume using team-appropriate measures.
Is accountable for new workflow creation to evolve case management as business needs grow.

Incident Management & Client Advocacy:

Serves as accountable owner for complex issues, coordinating resolution across Engineering and Product.
Champions the voice of the client by identifying trends and systemic risks.
Leads post-incident reviews and surfaces actionable insights to drive product improvements.

Origami Risk

Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company offers innovative products and has a singular focus on client success, with a diverse and inclusive culture.

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