Provide email, phone, video, and chat support for clients using our event management platform.
Troubleshoot technical issues related to event setup, payments, seating, and third-party integrations.
Participate in weekend on-call rotation and occasionally travel for on-site event support.
Brushfire builds a ticketing and registration SaaS platform for events, handling everything from concerts to camps. We are a small, nimble, fully remote team that thrives on collaboration and continuous improvement.
Act as the primary point of contact for customer questions across email, social media, community forums, and support tickets.
Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features.
Create and maintain support documentation, FAQs, tutorials, and knowledge base articles.
Zoo is revolutionizing the CAD industry by developing advanced hardware design infrastructure and tools. They are a lean, growing team headquartered in Los Angeles, CA, with both local and remote employees, founded and incubated by Embedded Ventures in 2021.
Act as tier 1 product support, resolving customer inquiries across chat, email, and video, and triaging technical issues to Engineering.
Run product demos, empower users to self-serve through documentation, and collect feedback to improve tools.
Help define support workflows, track key metrics, and build knowledge resources to scale the function.
Trunk Tools is an AI company revolutionizing the $13+ trillion construction industry by embedding intelligent automation into field operations. With 100+ employees and $70M in funding from top-tier investors, the company is entering a hypergrowth phase and scaling rapidly.