Customer Support Manager
Remote regions
USBenefits
Unlimited PTO
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The Opportunity:
- Build the Customer Support function from scratch.
- Define how support operates at Casechek.
Responsibilities:
- Establish scalable processes, workflows, and SLAs.
- Own KPIs and build reporting dashboards.
- Lead, coach, and develop a support team.
Requirements:
- 4+ years in customer support leadership.
- Experience building support operations.
- Strong analytical and communication skills.
What We’re Really Looking For:
- Someone who builds structure where it doesn't exist.
- Uses data to drive decisions.
- Elevates support from reactive to strategic.
Casechek
Casechek is on a mission to innovate the implant supply chain and bring greater transparency to the cost of patient care. We are a small, growing company automating workflows for vendor-supported surgical procedures.