Coordenação de Suporte– Customer Success

Role Overview:

• This is a leadership role focused on driving excellence in customer support operations.
• Ensure high-quality, data-driven service delivery across multiple channels.
• The role sits at the intersection of people leadership, operational management, and customer experience.

Key Accountabilities:

• Lead and develop a high-performing Customer Support team.
• Manage and mentor a team of up to 10 support professionals.
• Conduct structured management routines including 1:1s and performance reviews.

Requirements:

• Proven experience leading customer support teams.
• Strong understanding of operational KPIs.
• Data-driven mindset with ability to analyze metrics and translate into actions.

Benefits:

• Competitive compensation package aligned with market standards.
• Health, dental, and wellness benefits.
• Flexible work arrangements with remote or hybrid possibilities.