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About the role:
- This position manages day-to-day Fast Track Operations, ensuring SLA performance and operational consistency.
- You will lead a distributed team, strengthen execution discipline, and support employee development.
- Partner cross-functionally to improve workflows, tooling, and onboarding effectiveness.
Responsibilities:
- Lead and develop a high-performing onboarding operations team through coaching and performance management.
- Make sound decisions on complex onboarding scenarios and maintain department SLAs.
- Identify process gaps and drive practical improvement actions.
What we offer:
- Competitive pay, generous time off, and ample parental and wellness leave.
- Health care insurance, 401(k) retirement account, and paid sick time.
- A remote-first culture with opportunities for growth and connection.
Twilio
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.