New Onboarding Manager

Team Leadership:

• Lead a team of 8-12 Onboarding Consultants, providing coaching through call reviews, skill sessions, and pipeline-metric reviews.
• Hire, develop, and retain high-performing talent using career development 1:1s and performance feedback.
• Foster a customer-obsessed culture with recognition, contests, and consistent team touchpoints.

Operational Oversight:

• Monitor team pipeline health to ensure CRM hygiene, account progression, and achievement of activation and conversion targets.
• Analyze pipeline forecasts, conversion trends, and individual metrics to inform coaching and drive results.
• Collaborate with Sales, Support, and Account Management to refine onboarding playbooks and strengthen owner experience.

Performance and Strategy:

• Lead the team to meet or exceed monthly goals through data-driven decision making.
• Identify skill gaps and build actionable development plans to elevate team performance.
• Champion new ideas and process improvements that enhance pipeline management and customer outcomes.