Lead a team of 8-12 Onboarding Consultants, coaching on consultative sales techniques and pipeline management to hit conversion and activation targets.
Monitor pipeline health, analyze performance data, and collaborate cross-functionally to refine the onboarding playbook.
Build and sustain a high-performing, customer-obsessed team culture through regular touchpoints, recognition, and process improvements.
Conduct a review of the onboarding playbook and implement a streamlined, automated version.
Manage, coach, and upskill a team of Onboarding Specialists.
Partner with Sales and Customer Success to ensure seamless handoffs and long-term health.
Steer provides a suite of software tools for automotive repair shops, combining various tools into one platform. They offer a CRM marketing suite with features like text messaging, email automation, and appointment reminders and have acquired AutoOps for scheduling software.
Lead and coach a high-performing team of Account Managers to drive client retention and growth.
Drive consultative sales strategies, including renewals, upsells, and cross-sells to deliver measurable business outcomes.
Use data and analytics to guide account strategy, monitor client health, and inform strategic decisions.
Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity and mobility. They are an equal opportunity employer with offices in the US, UK, Europe, and India, committed to diversity and inclusion.
Lead, scale, and coach teams managing clinical intake and family onboarding pipelines.
Drive funnel conversion with aggressive speed-to-lead times and maximize inquiry-to-orientation rates.
Oversee high-volume data collection and champion operational agility through continuous improvement.
AnswersNow is trailblazing the future of autism therapy with a virtual ABA therapy platform designed by clinicians. They operate fully remote and are scaling their team to reshape autism therapy.
Lead and coach a global team of 7-8 Partner Success Managers to drive a high-performance culture across time zones.
Analyze churn indicators and implement process improvements to reduce friction for thousands of partners.
Design global playbooks ensuring 85% of new partners are fully onboarded within their first 16 days.
Huntress is a cybersecurity company founded in 2015 by former NSA operators that makes enterprise-grade security accessible to small and medium businesses. With over 5 million endpoints and 11 million identities secured, they maintain a remote-first culture backed by a 24/7 human-led Security Operations Center.
Lead, coach, and develop a team of Regional Account Executives to achieve net new revenue targets.
Drive a high-performance sales culture through coaching and pipeline reviews.
Optimize sales processes and CRM usage to improve operational efficiency.
StarRez provides student housing software, offering innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. They have 1,400+ clients across 25+ countries and blend the capabilities of a global organization with personalized care.
Lead and develop a high-performing Customer Success team through coaching and accountability.
Own customer outcomes at scale, driving retention, adoption, and growth across a large portfolio.
Drive performance through metrics, operating cadence, and cross-functional collaboration.
First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. The company fosters a culture of accountability and continuous improvement, with a fully remote team and a comprehensive benefits package.
Own the end-to-end onboarding program, from content creation to facilitation to measurement and iteration.
Deliver cohort-based onboarding experiences through interactive workshops, role plays, and hands-on exercises.
Accelerate time-to-productivity across roles using strong onboarding foundations and role-specific ramp paths.
Temporal builds a developer platform for building scalable applications. The company is rapidly scaling its field organization to meet ambitious goals.
Lead, coach, and develop a team of inside sales representatives to drive revenue growth and expand strategic accounts across North America.
Align inside sales execution with regional and enterprise sales strategies, partnering closely with field sales teams to maximize account penetration.
Monitor pipeline health, analyze sales performance data, and conduct regular coaching and performance reviews to foster a high-performance culture.
Red Wing Shoe Company is a global, privately-held footwear company based in Red Wing, Minnesota, with 2,300 employees worldwide. We are a close-knit, family-oriented company that values tradition while driving innovation and maintaining a strong focus on employee engagement and culture.
Lead a team of Launch Specialists, fostering a culture of excellence and continuous improvement.
Refine the Onboarding process to support new restaurants and maximize customer early retention.
Identify key metrics and develop strategies to reduce early churn among new restaurant clients.
Owner is an AI-native system that local business owners use to succeed, starting with restaurants. They are building the system that replaces the many tools owners use to run their business, powering everything from the restaurant’s website, online ordering, CRM, POS, and more. Owner's team is in the low hundreds and has top talent from the most successful companies in SMB software. They'll be scaling even faster in 2026 to keep pace with customer growth.
Lead, coach, and develop a team of Implementation Managers and Coordinators to drive performance and client success.
Oversee the full lifecycle of client onboarding, ensuring implementations are delivered on time, within scope, and aligned with expectations.
Partner cross-functionally with Product, Operations, and Training to continuously improve onboarding processes and outcomes.
PDMI provides pharmacy data processing and administrative services for PBMs, health plans, and hospital systems, including 340B administration and hospice services. The company has been recognized as a Best Employer in Ohio for 5 consecutive years and fosters a collaborative, flexible work culture.
Lead and coach a team of Startup CSMs to foster growth through 1:1s, skill-building, and thoughtful feedback.
Scale programmatic success models across the customer journey while maintaining empathy and precision.
Collaborate cross-functionally to evolve how Ashby supports its startup customers and represent CS perspective in planning.
Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA.
Lead new customers from contract signing through their first major win.
Provide subject matter expertise on reporting and form configuration, owning post-launch customer engagement workflows.
Guide customers from platform launch to confident, data-driven decision-making.
Casebook PBC's software empowers community well-being through adaptive, research-based technology for human services. They are dedicated to fostering a multicultural workplace where everyone feels included and valued, with every employee respected and empowered.
Onboard corporate clients by managing account setup, configuring structures, and ensuring smooth launches.
Act as primary client relationship orchestrator, driving cross-functional collaboration and contract renewals.
Identify upsell opportunities and provide consultative solutions to maximize account growth.
Sharebite is a food ordering platform for companies to feed employees while fighting food insecurity through meal donations. The company has donated over 15 million meals and has been recognized by Inc. Magazine, Fast Company, and Inc 5000.
Conduct engaging onboarding and ramp courses for ICS and leadership, emphasizing interaction and reducing new hire ramp time.
Collaborate with Sales leadership to pinpoint knowledge gaps and devise strategies for intervention enablement like skills training.
Track time-to-productivity and other ramp metrics for new hires, informing leadership of team performance across the ramp cycle.
DBT Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. As of February 2025, they've surpassed $100 million in ARR and serve over 5,400 platform customers, backed by top-tier investors, and value empowering data practitioners.
Serve as the primary point of contact for new customers throughout the onboarding phase, building trust and keeping momentum.
Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams.
Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines.
Airship helps the world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform designed with non-technical, growth-focused teams in mind. Airship has flexible work options and values diversity and inclusion.
Performs customer facing onboarding activities, including customer discovery, desired outcome creation, and platform training.
Executes against key onboarding KPIs, including key milestone achievement, response time, and customer satisfaction.
Works with customers to understand their needs and goals to provide tailored guidance in adoption of Cision platform.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. They equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel. Cision has over 75,000 companies as customers.
Coach and support a team of Solution Consultants to achieve performance goals.
Partner with Account Executives on deals to ensure strong solution alignment.
Participate in customer engagements, including demos and technical discussions.
Employ provides three applicant tracking systems (ATS) solutions—Jobvite, Lever, and JazzHR—along with AI Companions, to streamline hiring processes. With over 23,000 global customers relying on Employ, they are a fast-moving, remote-first team of builders and innovators.
Own the end-to-end new hire onboarding experience - from offer accept through 90 days.
Develop a training plan for new and existing managers - covering hiring, performance management, feedback, and career development.
Own the recurring internal communications that keep the company informed (primarily written updates).
Tremendous is a global platform that allows businesses to send payouts to anyone, anywhere, for free. They are a profitable and growing company with a fully remote, high-documentation, low-meeting culture and are trusted by 20,000 organizations.
Drive accountability and operational excellence across the Strategic Growth Department.
Own and administer the Growth Department CRM for reporting, analytics, and data integrity.
Create performance reports, dashboards, and meeting materials to support executive leadership.
SERHANT. is a real estate brand that innovates through media and content creation, powered by a full-service in-house film studio. They are the most followed real estate brand in the world, delivering proven results for buyers, sellers, and developers.
Act as a strategic advisor to a portfolio of high-profile customers, managing the full customer lifecycle from onboarding to renewal.
Analyze engagement and performance data to identify risks, uncover growth opportunities, and drive data-informed customer strategies.
Partner cross-functionally with Sales, Product, Operations, and Marketing to deliver seamless customer experiences and support expansion.
EnGen provides an English upskilling platform for working adults, aiming to close the English proficiency gap for the 13 million adult English learners in the U.S. workforce. They have scaled to nearly 130,000 learners and partner with employers, government agencies, and community colleges, with reported outcomes including 94% of learners improving their English confidence.