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Team Leadership:
- Lead, coach, and develop Implementation Managers and Coordinators.
- Drive performance, accountability, and professional growth within the team.
- Manage implementation risks, dependencies, and escalations.
Client Onboarding:
- Ensure implementations are delivered on time, within scope, and aligned with client expectations.
- Establish and monitor key metrics for timelines, quality, and client experience.
- Maintain visibility into the implementation pipeline and resource planning.
Cross-Functional Collaboration:
- Partner with Product, Operations, and Training to align priorities and drive improvements.
- Translate onboarding challenges and client feedback into actionable insights.
- Drive adoption of new tools, processes, and system enhancements.
Pharmacy Data Management, Inc.
PDMI provides pharmacy data processing and administrative services for PBMs, health plans, and hospital systems, including 340B administration and hospice services. The company has been recognized as a Best Employer in Ohio for 5 consecutive years and fosters a collaborative, flexible work culture.