Director Account Management

Key Responsibilities:

• Develop and implement a scalable Account Management operating model, including role structure, account segmentation, governance processes, and performance expectations.
• Drive evolution of client engagement from transactional reporting toward insight-driven consultative partnership that demonstrates measurable business value.
• Ensure Account Managers effectively coordinate operational, technical, product, implementation, support, and service functions for a unified client experience.

Work & Education Experience Requirements:

• Bachelor’s degree in business, communications, healthcare administration, or related field required; advanced degree preferred.
• 8+ years in account management or customer success (healthcare IT or technical environment preferred).
• 5+ years leading and developing client-facing teams required; experience managing retention, growth, and client lifecycle processes required.

Why Join Us:

• PDMI was voted Best Employer in Ohio for the 5th consecutive year in 2025.
• Contribute to improving healthcare quality and efficiency with meaningful work.
• Fully remote opportunity with a collaborative team and exciting challenges.