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Red Wing Shoe Company
Red Wing Shoe Company
3 open remote positions
Red Wing Shoe Company is a global footwear company based in Red Wing, Minnesota, with 2,300 employees worldwide. They maintain a close-knit family atmosphere as a privately-held company, focusing on innovation and employee engagement.
Salary Distribution
3 of 3 jobs
Benefits Overview
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Open Positions
Lead, coach, and develop a team of six Business Account Coordinators to ensure exceptional B2B customer support. Serve as an escalation point for complex customer issues and drive process improvements for service excellence. Partner with cross-functional teams including Customer Experience, Finance, and Retail Operations to achieve business goals.
Salesforce
ERP Systems
Microsoft Office
Leadership
Customer Service
Deliver remarkable customer service to industrial customers and retailers via phone and email. Collaborate with the Industrial Team to coordinate account setup, changes, and transitions. Develop expertise in products, pricing, and procedures to recommend solutions and resolve inquiries.
Customer Service
Microsoft Office Suite
CRM Platforms
Salesforce
Initiate contact with prospects and customers to sell assigned product categories via phone and email. Manage inbound leads from website, stores, campaigns, and phone inquiries to qualify opportunities. Execute qualification process to set introduction meetings with appropriate sales resources.
Microsoft Office
Salesforce
Negotiation
Power BI
Communication