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Role Overview:
- Lead, scale, and coach teams in high-volume, performance-driven operations.
- Directly manage day-to-day intake and orientation teams, coaching on call quality and workflow standards.
Sales & Conversion Mindset:
- Treat every family inquiry as a high-priority lead.
- Drive aggressive speed-to-lead times and maximize conversion metrics.
Data & Tech Fluency:
- Navigate and pull insights from modern CRMs, dialers, and task managers.
- Oversee high-volume data collection and document operations.
Operational Agility:
- Thrive in fast-paced, shifting startup cultures.
- Continuously improve workflows based on daily performance trends.
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