Lead a team of 8-12 Onboarding Consultants, coaching on consultative sales techniques and pipeline management to hit conversion and activation targets.
Monitor pipeline health, analyze performance data, and collaborate cross-functionally to refine the onboarding playbook.
Build and sustain a high-performing, customer-obsessed team culture through regular touchpoints, recognition, and process improvements.
Evolve is on a mission to make vacation rental easy for everyone. The company fosters a high-performing, customer-obsessed culture built on curiosity, communication, and accountability, where teammates thrive through collaboration and purpose-driven work.
Lead and develop a team of 10–12 operations professionals in a fully remote environment.
Oversee operational execution, process optimization, and implementation of new programs.
Drive talent management, compliance, and cross-functional project coordination.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, fair recruitment processes and support a diverse range of job opportunities.
Oversee operational excellence across Integrated Care services, leading a team of 10-12 direct reports.
Manage special projects and strategic initiatives from planning through execution.
Drive process optimization and continuous improvement to enhance efficiency and service quality.
The company provides integrated care services with a focus on behavioral health and human services. It is a large organization that fosters a mission-driven culture and values employee engagement.
Own account implementations, field execution, and operational resets across multiple markets.
Develop playbooks, training, and standards to ensure processes are adopted network-wide.
Coach field teams and use operational data to drive continuous improvement and measurable success.
Saltbox makes the hardest parts of running a small online business simple by offering flexible warehouse suites, offices, and logistics support for eCommerce entrepreneurs. The company is growing, with new locations opening and a focus on helping small business owners succeed.
Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards.
Analyze key operational metrics and trends to identify risks and improvement opportunities.
Foster employee growth through structured coaching, mentoring, and ongoing performance feedback.
Carenet Health is a healthcare services company that provides patient engagement and care coordination solutions. The company operates with a focus on delivering a seamless member experience through its BPO operations, though specific size and culture details are not provided.
Lead a team of Member Support Representatives, providing coaching, feedback, and performance reviews.
Monitor team performance against metrics and identify coaching opportunities.
Serve as the first point of escalation for member issues and partner with cross-functional teams.
Foodsmart is a Foodcare platform that delivers nutrition-driven healthcare. It serves over 3 million members and recently secured a $200 million investment to expand its reach.
Lead and coach a global team of 7-8 Partner Success Managers to drive a high-performance culture across time zones.
Analyze churn indicators and implement process improvements to reduce friction for thousands of partners.
Design global playbooks ensuring 85% of new partners are fully onboarded within their first 16 days.
Huntress is a cybersecurity company founded in 2015 by former NSA operators that makes enterprise-grade security accessible to small and medium businesses. With over 5 million endpoints and 11 million identities secured, they maintain a remote-first culture backed by a 24/7 human-led Security Operations Center.
Lead, scale, and coach teams managing clinical intake and family onboarding pipelines.
Drive funnel conversion with aggressive speed-to-lead times and maximize inquiry-to-orientation rates.
Oversee high-volume data collection and champion operational agility through continuous improvement.
AnswersNow is trailblazing the future of autism therapy with a virtual ABA therapy platform designed by clinicians. They operate fully remote and are scaling their team to reshape autism therapy.
Lead a team of Technical Support Engineers in India to deliver exceptional customer experiences for Twilio's Voice Segment Platform Applications.
Ensure operational excellence by meeting KPIs, managing escalations, and driving process improvements.
Foster team growth through coaching, performance management, and cross-functional collaboration.
Twilio delivers innovative communications solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Serve as operational second-in-command to the Program Manager, overseeing Specialist teams and driving operational excellence.
Analyze KPIs to identify trends and opportunities, then translate data into actionable recommendations.
Support process improvement initiatives, including documentation, training design, and system enhancements.
Nightingale Education Group is a nursing school focused on transforming healthcare access through exceptional nursing education. They have graduated nearly 5,000 nurses and emphasize a collaborative culture with professional development and work-life integration.
Guide and mentor the customer support team to achieve operational goals and ensure the highest customer satisfaction.
Collaborate with planning on staffing, perform employee reviews, and drive process improvements across departments.
Monitor business metrics and implement improvements in user journeys and support workflows.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The company is growing rapidly and values trust, safety, and market accessibility.
Lead, coach, and develop a team of Software Implementation Consultants through performance management, mentoring, and operational leadership.
Own consulting delivery performance by overseeing customer engagements, managing risks, and supporting escalations to ensure successful outcomes.
Drive process improvement and AI-enabled opportunities to improve efficiency, scalability, and customer experience.
PointClickCare is a healthcare technology company providing software solutions for payer, provider, and convener organizations. They focus on delivering customer implementations and advisory services, scaling a high-performing consulting organization with a culture of accountability, innovation, and customer success.
Lead day-to-day support engineering operations, including team meetings, metrics tracking, and OKR progress.
Own queue health, manage escalations, and coordinate with Tier2, Engineering, and Product stakeholders.
Design schedules, conduct QA checks, and drive continuous improvement through CSAT feedback and playbooks.
n8n is an open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, and we cultivate a community of over 650,000 active developers.
Lead day-to-day operations of the Philippines-based Order Management team, ensuring SLA achievement and high-quality order processing.
Drive team performance through KPIs, quality measures, and continuous improvement initiatives.
Foster a culture of accountability, collaboration, and professional development while managing operational risks.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. With over 16,000 academic institutions and corporations in more than 185 countries, they offer a remote-first culture and a diverse community united by a shared desire to make a difference.
Lead and coach a remote team to achieve daily and weekly performance goals.
Serve as the primary point of contact for your assigned client, ensuring clear communication and exceptional service.
Monitor KPIs, improve workflows, and resolve challenges proactively to maintain quality and accountability.
Yokly is a remote company that provides campaign management and client account leadership services. They are a growing organization with a supportive leadership team, offering long-term career growth opportunities for remote team leaders.
Manage all operations for a few processes or clients to meet SLAs and drive operational efficiency.
Work closely with the team and managers to achieve quantitative and qualitative SLAs and KPIs.
Ensure measures are in place to improve quality, turnaround time, and overall process efficiency.
UST HealthProof reshapes the future of health insurance by reducing administrative costs and building better healthcare experiences through a modern, cloud-based core administration ecosystem. It is a fast-paced, growing company run by leaders with strong health plan and technology backgrounds, fostering a supportive environment where individual growth is nurtured.
Lead, mentor, and develop a team of Customer Success Managers to drive customer outcomes.
Oversee onboarding, adoption, and retention initiatives for startup customers.
Partner with cross-functional teams to enhance customer experiences and improve processes.
A partner company provides customer success solutions for startup customers. It operates with a remote-first culture and focuses on team development and customer impact.
Lead a team of Technical Account Managers to resolve complex technical problems and deliver proactive guidance.
Advocate for customers with product management and engineering teams using data-driven insights.
Hire, train, and coach team members to foster collaboration and customer empathy.
Twilio is shaping the future of communications with innovative solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, committed to employee growth and diverse experiences.
Manage a remote team of vertical leaders and analysts, ensuring operational excellence across outbound, inbound, B2B/VAS, and fulfillment center support.
Develop data-driven action plans, monitor KPIs, and implement strategies to meet service level agreements and reduce manual work.
Foster a high-performance culture through bi-weekly 1:1s, goal setting, and cross-functional collaboration to resolve escalations and drive process improvements.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by top investors like Menlo Ventures and SoftBank, it is one of the fastest-growing tech companies headquartered in Chicago.
Lead a team of account management reps to understand client needs and drive net dollar retention.
Manage weekly and monthly operational metrics for team performance and collaborate with marketing on lead generation campaigns.
Recruit, hire, and develop a world-class account management team while building trusted advisor relationships with senior stakeholders.
Absorb Software is a remote-first company providing cloud-based learning management systems (LMS) to organizations worldwide. The company values genuine care, exceptional results, and continuous learning, fostering a united and inclusive culture.