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Leadership and Team Development:
- Lead, coach, and develop a team of Software Implementation Consultants.
- Provide performance management, mentoring, hiring, and career development.
- Reinforce accountability through consistent 1:1s and team rhythms.
Delivery Performance and Risk Management:
- Own consulting delivery performance and oversee customer engagements.
- Manage delivery risks and support customer escalations.
- Ensure quality execution throughout implementation lifecycles.
Operational Performance and Process Improvement:
- Establish KPIs, OKRs, and monitor team performance.
- Drive process improvement and implementation methodology enhancements.
- Identify AI-enabled opportunities to reduce cycle time and manual effort.
PointClickCare
PointClickCare is a healthcare technology company providing software solutions for payer, provider, and convener organizations. They focus on delivering customer implementations and advisory services, scaling a high-performing consulting organization with a culture of accountability, innovation, and customer success.