Professional Services Delivery Manager (Remote)

Team Leadership & People Management:

• Lead, coach, mentor, and develop a team of Professional Services Engineers and Technical Project Leads.
• Drive accountability for delivery quality, customer satisfaction, utilization, and technical execution.
• Foster a collaborative culture centered on ownership, communication, and continuous improvement.

Delivery Execution & Operational Oversight:

• Provide leadership oversight across active Networking and Security engagements to ensure scope adherence and customer outcomes.
• Partner with PMO and Practice Leadership to proactively identify project risks, resource constraints, and escalations.
• Ensure projects are appropriately staffed and technical ownership is clearly defined throughout the delivery lifecycle.

Service Quality & Process Improvement:

• Standardize service delivery methodologies, technical documentation, and quality controls across Networking and Security services.
• Define best practices for technical design reviews, implementation planning, testing, and project closeout.
• Analyze delivery trends and customer feedback to drive continuous operational improvement.

Cross-Functional Collaboration:

• Partner with Sales, Presales, PMO, and Practice Leadership to improve project handoffs and staffing alignment.
• Support complex customer opportunities by validating technical scope, delivery assumptions, and project risks.
• Contribute to capacity planning, workforce forecasting, and long-term organizational growth strategies.