Member Support Representative Lead
Remote regions
USBenefits
Unlimited PTO
Similar Jobs
See allTeam Lead, Support
OpenEd
US
Customer Support
Coaching
HubSpot
Customer Support Lead
Spectora
United States
Coaching
Data Analysis
Customer Support
Team Lead, Customer Success (Spanish Bilingual)
Palmetto
Philippines
Leadership
Customer Service
Spanish
Team Captain, Customer Support
Jane
Canada
Coaching
Customer Support
Data Analysis
Customer Support Manager
Practice Better
Canada
Customer Support
Leadership
Zendesk
Team Leadership & Coaching:
- Lead a team of Member Support Representatives with regular coaching and feedback.
- Manage onboarding, training, and performance reviews.
- Foster a collaborative, high-accountability team culture.
Performance & Quality Management:
- Monitor individual and team performance against key metrics.
- Identify coaching opportunities and performance trends.
- Ensure adherence to scheduling and service level expectations.
Escalation & Cross-Functional Support:
- Serve as the first point of escalation for member issues.
- Partner with cross-functional teams to resolve member and operational issues.
- Communicate trends to leadership for actionable insights.
Foodsmart
Foodsmart is a Foodcare platform that delivers nutrition-driven healthcare. It serves over 3 million members and recently secured a $200 million investment to expand its reach.