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US 4w PTO

  • Lead day-to-day support engineering operations, including team meetings, metrics tracking, and OKR progress.
  • Own queue health, manage escalations, and coordinate with Tier2, Engineering, and Product stakeholders.
  • Design schedules, conduct QA checks, and drive continuous improvement through CSAT feedback and playbooks.

APIs Workflow Automation Technical Support Team Leadership

20 jobs similar to Support Engineering Team Lead

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UK Unlimited PTO

  • Own the most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
  • Act as the technical advisor for strategic accounts, ensuring long-term success and driving expansion opportunities.
  • Mentor team members, shape scalable processes, and represent the customer voice internally with Product and Marketing.

1Password builds the foundation for a safe, productive digital future, innovating enterprise password management and Unified Access Management. With over $400M in ARR and over 180,000 businesses as customers, they prioritize collaboration, transparency, and a human-centric approach in cybersecurity.

US

  • Oversee North American royalty accounting and subrights teams, ensuring GAAP compliance and accurate transactions.
  • Manage general ledger reconciliation, intercompany balances, and monthly journal entries.
  • Optimize royalty software systems and serve as subject matter expert for financial reporting.

HarperCollins is a global leader in book publishing, dedicated to bringing compelling stories and ideas to readers worldwide. With a passionate team of publishing professionals, the company fosters a culture of creativity and collaboration.

Turkey

  • Supervise day-to-day property management operations including leasing, maintenance, and collections across a remote team.
  • Monitor KPIs like occupancy rates, lead conversion, and delinquencies to drive portfolio performance.
  • Lead and coach virtual team members, implementing process improvements for tenant satisfaction and efficiency.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses a data-driven process to evaluate applications and shares shortlists with employers, ensuring fast and objective review.

US Unlimited PTO

  • Lead commercial deal structuring and advisory, partnering with Sales and Finance to balance revenue objectives, risk, and legal considerations.
  • Oversee contract negotiation and lifecycle management, ensuring efficient progression from drafting to execution and signature.
  • Develop financial models and scenario analyses to support pricing strategy, multi-year deal structuring, and revenue optimization.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use a data-driven process to shortlist top candidates and share them directly with employers, with a focus on fairness and efficiency.

United States

  • Deliver solutions by configuring and deploying Power Apps, Power Automate, Power BI, and SharePoint across the Power Platform ecosystem.
  • Develop and configure existing solutions, build integrations using APIs and connectors, and assist with testing and deployment.
  • Support client success through user training, adoption support, and collaboration with project managers and architects.

Advisicon is a Microsoft Partner focused on project and portfolio management and AI enablement. They are a consulting firm seeking experienced contract professionals to support client implementations and build solutions.

US

  • Develop projects from conceptual phase through design completion, preparing civil design packages including site plans and stormwater management.
  • Partner with stakeholders to plan, design, and permit civil engineering projects in the Power Industry, ensuring safety and regulatory compliance.
  • Manage project execution, monitor productivity, quality, and progress, and provide engineering support during and post-construction.

GFT is a privately held AEC firm innovating at the intersection of transportation, water, power, and buildings. With over 5,000 industry professionals, they foster a culture of relationships and professional development.

United States Canada

  • Drive new business sales of hospitality technology solutions across the full sales cycle from prospecting to close.
  • Identify and qualify opportunities through market research, outbound prospecting, in-person visits, and industry events.
  • Build strong relationships with hotel decision-makers and collaborate with internal teams to maximize pipeline and revenue.

Shiji is a global technology company providing innovative solutions for the hospitality industry, including a cloud-based portfolio of software for over 91,000 hotels worldwide. With more than 5,000 employees across the world, Shiji is a trusted partner for leading hoteliers, delivering technology that works continuously.

US

  • Develop new customers and grow market share in maintenance, repair, parts, and used equipment within the assigned South Texas territory.
  • Maintain effective working relationships with distributor principals and complete monthly reports on territory performance and forecasts.
  • Articulate a clear understanding of the equipment marketplace and coordinate sales efforts with internal parts and service groups.

JLG is a global company that provides innovative access solutions, including mobile elevating work platforms and telehandlers, for the construction industry. As part of Oshkosh Corporation, they prioritize a people-first culture and offer opportunities for growth in a global team.

India

  • Support automation, CI/CD, and deployment processes across cloud and hosted environments.
  • Maintain and improve CI/CD pipelines, infrastructure as code, and system monitoring.
  • Collaborate with engineering teams to resolve issues and adopt AI-assisted operations.

Granicus provides cloud-based solutions for government communications and digital services, serving over 5,500 agencies and 300 million subscribers. The company fosters a transparent, inclusive culture with employee resource groups and a global remote-first workforce.

US

  • Own the full recruiting cycle for US remote-based AI and engineering roles end-to-end.
  • Build proactive sourcing pipelines using LinkedIn Recruiter, GitHub, and AI practitioner networks.
  • Partner closely with co-founders to understand profiles and drive candidate experience with urgency.

Fairmarkit is the #1 autonomous sourcing platform revolutionizing how organizations buy and sell using AI and automation. Backed by a $35.6M Series C and recognized by Gartner, the company is a lean team of innovators building the future of procurement.

US

  • Own and grow a portfolio of channel partners to drive SMB deal volume for FluentStream, including recruiting and activating partners.
  • Lead partner-sourced opportunities through the full sales cycle and collaborate with Marketing on co-marketing campaigns.
  • Leverage AI tools for partner research and enablement, and accurately forecast bookings using Salesforce.

Ooma provides cloud-based communication solutions for businesses and homes, including VoIP phone services and smart home security. FluentStream, a fast-growing subsidiary, focuses on SMB communication solutions, and the company values competitive pricing and teamwork.

  • Desenvolver, evoluir e manter módulos Magento 2 utilizados por milhares de lojistas em produção.
  • Atuar em demandas avançadas de suporte N3, realizando análise de causa raiz e correção de problemas complexos.
  • Desenvolver integrações com APIs REST, SOAP e Webhooks para marketplaces, ERPs e transportadoras.

A Frenet desenvolve módulos e conectores para plataformas Open Source de e-commerce, atendendo milhares de lojistas. A empresa opera em ambiente internacional com equipes de Produto, Engenharia, Dados, Infraestrutura e Atendimento.

US

  • Assist with participant recruitment, scheduling, and communication for user research studies.
  • Coordinate study setup, manage session invites, and track attendance to ensure smooth execution.
  • Maintain accurate participant records, support database updates, and handle incentive processing.

Betting Hero is a leading in-person customer acquisition company in the legal U.S. online gambling industry. They partner with top sports betting and online gambling operators across hundreds of venues and have experienced exponential growth.

Southeast Asia

  • Design creative assets for marketing campaigns, social media, web, and paid ads.
  • Use AI tools like Midjourney, DALL·E, or Runway for visual ideation and production.
  • Collaborate remotely with content, video, product, and performance marketing teams.

BJAK is Southeast Asia's digital insurance platform, simplifying access to financial protection through AI and automation. Headquartered in Malaysia, the company operates across Thailand, Taiwan, and Japan with a fast-moving, high-performing regional team.

US

  • Manage and optimize Salesforce platform, including user accounts, profiles, and workflows.
  • Collaborate with teams to design and implement CRM solutions that drive efficiency.
  • Provide training and support to ensure Salesforce adoption and data integrity.

Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees worldwide, the company empowers compliance teams to manage regulatory obligations and mitigate risk.

US Eastern Time Zone

  • Analyze markets, historicals, and live data to price inventory effectively using proprietary software.
  • Conduct detailed market research and build strategic pricing recommendations for clients.
  • Communicate closely with clients as their main point of contact within the organization.

Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. We are data-driven and customer-obsessed, building a company based on great people, technical excellence, and continued growth.

Global

  • Provide hands-on technical assistance and coaching to NPHI teams in Ethiopia, Nigeria, Zambia, and DRC on institutional strengthening, including backbone systems, governance, and financing.
  • Develop replicable methodology by translating country experience into structured tools, case studies, and guidelines for cross-country scaling.
  • Manage workstreams, facilitate peer learning, and ensure timely reporting to donors and leadership, with up to 25% international travel.

Resolve to Save Lives is a global health organization partnering with governments and organizations in over 60 countries to prevent epidemics and save lives from preventable health threats. With a team of global experts, they focus on strengthening public health systems through leadership, governance, and sustainable financing.

US Unlimited PTO 16w maternity 16w paternity

  • Own filing payment operations end-to-end, including payment setup, verification, troubleshooting, and remediation.
  • Diagnose and resolve complex tax notices by determining root cause across filings, payments, agency systems, and internal workflows.
  • Drive complex corrections and reconciliations, escalating thoughtfully when tradeoffs or risk are involved.

Check is fixing the broken payroll system by building a modern payroll platform for businesses of every size. The company is a high-growth startup with a distributed team across the US, offering a culture that values creative problem-solving and grit.

US Canada Unlimited PTO 12w maternity 12w paternity

  • Originate institutional borrow demand across collateralized lending, trading, and structured credit products from prime brokerages, trading firms, and asset-backed lending partners.
  • Build the borrower pipeline across three segments: unique-market-access counterparties, committed-supply-at-scale borrowers, and KYC-gated counterparties.
  • Structure and close term sheets, negotiating rate, term, size, and collateral, and coordinate KYC and onboarding through to close.

Gauntlet builds the financial systems of the future, operating across the on-chain finance stack to offer best-in-class vault products. Serving over $1.5B in client TVL across fintechs, protocols, exchanges, and traditional asset managers, the team combines traditional finance and crypto-native expertise.

Canada

  • Own core parts of the Ground News experience, including coverage discovery, bias signals, and subscriber conversion.
  • Partner with Head of Product, founders, and cross-functional teams to shape direction and launch impactful features.
  • Use quantitative data, experimentation, and user research to optimize product performance and drive retention.

Ground News is a news comparison platform that helps users compare sources, identify media bias, and understand stories across perspectives. It is a fast-growing, mission-driven team with a global audience and a remote-first culture, supported by subscriber revenue.