Similar Jobs
See allTeam Lead, Customer Success (Spanish Bilingual)
Palmetto
Philippines
Leadership
Customer Service
Spanish
Campaign Lead (Remote Team Lead)
Yokly
Philippines
Leadership
Team Management
Project Management
Services Assistant Manager, Quality Relations
Nightingale Education Group
US
Operations Management
Data Analysis
Process Improvement
Manager II, Performance Integrity Office
HealthEdge
US
Performance Management
Quality Assurance
Process Improvement
Collections Team Manager
Raptor
US
Collections
Team Leadership
B2B
Operational Leadership & Delivery:
- Allocate workloads to achieve SLAs and operational priorities.
- Ensure timely processing of sales orders, amendments, and renewals.
- Act as the first point of escalation for operational issues.
Performance Management:
- Drive team performance through KPIs, SLAs, and quality metrics.
- Monitor trends and implement corrective actions.
- Provide regular updates and performance insights to the Manager.
People Leadership:
- Lead, coach, and develop a high-performing team.
- Conduct regular 1:1s and performance reviews.
- Foster an inclusive and collaborative team environment.
Turnitin
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. With over 16,000 academic institutions and corporations in more than 185 countries, they offer a remote-first culture and a diverse community united by a shared desire to make a difference.