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Role Overview:
- Drive operational excellence across Integrated Care services in a fully remote environment.
- Lead a team supporting administrative and member services, ensuring quality and efficiency.
- Partner with cross-functional stakeholders to implement sustainable solutions.
Key Responsibilities:
- Lead and develop a team of 10–12 operations professionals with workforce planning and coaching.
- Oversee reporting, escalations, and performance monitoring against KPIs.
- Drive process optimization and implement new programs aligned with organizational priorities.
Requirements:
- Bachelor's degree preferred with 5+ years of operational leadership in behavioral health or healthcare.
- Strong leadership in managing distributed teams and complex operations.
- Proficiency in Microsoft Office Suite and Google Workspace tools.
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