Director, Patient Support Center (Prior Authorization & Financial Assistance team)

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Operational Leadership & Strategy:

  • Oversee daily operations for specialty pharmacy prior authorization and financial assistance.
  • Implement scalable operational strategies to enhance service delivery and productivity.
  • Monitor budgets and drive continuous process improvement initiatives.

Team Leadership & Talent Development:

  • Build and develop high-performing teams through coaching, mentorship, and career development.
  • Create individualized development plans and identify future leaders to ensure a strong pipeline.
  • Lead teams through operational challenges with effective conflict resolution and support.

Stakeholder Collaboration:

  • Establish and maintain strong relationships with regional leadership and health system partners.
  • Serve as a trusted subject matter expert to resolve operational challenges and drive service excellence.
  • Partner with data analytics to evaluate performance metrics and support data-driven decision-making.

Shields Health Solutions

Shields Health Solutions provides specialty pharmacy management services to health systems, focusing on prior authorization and financial assistance. They are a rapidly growing organization committed to operational excellence and patient-centered care.

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