Patient Support Supervisor - Pharmacy Technician

Leadership & Team Management:

• Lead and manage a team of Patient Support Associates.
• Provide coaching, performance management, and development.
• Support hiring, onboarding, and training.
• Motivate team members in both remote and onsite environments.

Patient & Operational Excellence:

• Ensure medication access through refills, prior authorizations, and financial assistance.
• Manage support across hospitals/clinics to ensure timely patient care.
• Maintain service level goals and quality standards.
• Oversee pharmacy workflows (claims, deliveries, coordination of care).

Operations & Collaboration:

• Conduct system audits and manage workflow efficiency.
• Partner with hospital stakeholders through regular meetings.
• Lead team meetings, track performance, and identify improvements.
• Collaborate cross-functionally on projects and process enhancements.